Khalid Kadri

Experience

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  University of Leicester International Study Center

  Jan 2016 - Aug 2016

  Cohort representative of the Staff Student Liaison Group (SSLG)

  A forum organised by the institution to discuss student-related matters provide opportunities for communication between students and staff. It was an avenue to give feedback on teaching, learning and assessment relating to subjects and pathways modules.

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  University of Leicester Students'​ Union

  Oct 2016 - Jun 2020

  Manage social media marketing campaigns and day-to-day activities, including:Develop relevant content topics to reach the company’s target customers.Create, curate, and manage all published content (images, video, written and audio/podcast).Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open a stream for cross-promotions.Develop and expand community and influencer outreach efforts.Oversee design (i.e., Social media graphics for Facebook cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).Design, create and manage promotions and social ad campaigns, being sure to integrate with the company’s overall marketing campaign plan and channels.Create and manage an online review funnel for building online reviews and reputation. Monitor online reviews and respond to each review timely and with care.Analyze key metrics and tweak strategy as needed. Show less Elected to represent my course matesMy Responsibility includes: -identifying issues affecting my colleges within the course -Attending training sessions to improve my skills in relating to students -Attend and participate in the Student-Staff Committee (SSC) meetings -Refer students with individual or personal issues to the appropriate department-Liaise with other course representatives in the economics department, and the student union to discuss matters affecting students.-Giving suggestion to the economics department on how to improve the student quality of education they provide to the students. Show less

  • Social Media Manager (Arab Society)

    Jun 2019 - Jun 2020

  • B.A Economics Course Representative

    Oct 2016 - Jun 2020
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  Hastings Direct

  Nov 2017 - Apr 2019

  Implemented tailored mentoring sessions, delivering candid feedback and personalised guidance to team members, resulting in a remarkable 30% improvement in overall team performance metrics.• Demonstrated adeptness in managing manager call-backs, effectively handling objections and resolving escalations, leading to a 25% reduction in customer complaints and ensuring consistently high levels of customer satisfaction.• Cultivated a culture of excellence within the team, fostering healthy competition and individual growth, which led to a 20% increase in productivity and a 15% rise in employee satisfaction.• Spearheaded targeted coaching initiatives that resulted in measurable performance enhancements, contributing to a 20% increase in team efficiency and effectiveness.• Recognised for exceptional leadership and team performance achievements, playing a pivotal role in driving the success of the department and contributing to overall organisational goals. Show less

  • Team Leader (Step-up)

    Dec 2018 - Apr 2019

  • Customer Service Representative

    Nov 2017 - Apr 2019
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  Bright Network

  Jul 2020 - now

  Leveraged membership to expand professional network and access exclusive resources, resulting in valuable connections with industry professionals and mentors.• Participated in career development programs and seminars, acquiring new skills and knowledge essential for personal and professional growth.• Demonstrated commitment to continuous learning and self-improvement, staying updated with industry trends and best practices through Bright Network's diverse offerings.• Contributed actively to the community by sharing insights, advice, and experiences with fellow members, fostering a collaborative and supportive environment.• Utilised Bright Network's platform to explore internship and job opportunities, enhancing career prospects and paving the way for future success. Show less Engaged in a comprehensive virtual internship experience in July 2020, facilitated by leading partner firms including BDO, EY, HSBC, Lloyds Banking Group, Marsh & McLennan, and PwC.• Participated in an introductory session conducted by partner firms aimed at solidifying foundational knowledge of the finance and professional services industry, enhancing understanding of key concepts and principles.• Attended five sector-specific sessions led by industry specialists, delving deeper into various core areas within the finance and professional services sector, gaining valuable insights and practical skills.• Demonstrated active engagement and participation throughout the internship program, showcasing a strong commitment to learning and professional development.• Leveraged the opportunity to interact with professionals from diverse backgrounds and network with industry leaders, fostering valuable connections and broadening perspectives.• Applied acquired knowledge and skills to real-world scenarios and case studies, honing problem-solving abilities and gaining practical experience in the field of finance and professional services.• Achieved a 100% completion rate for all internship modules, demonstrating diligence and dedication to maximising learning outcomes. Show less Participated in a rigorous virtual internship program in July 2020, led by prestigious partner firms such as Accenture, Capgemini, Alpha, Atos, Capital One, Elixirr, EY, Bain & Company, and PwC.• Engaged in an introductory session facilitated by partner firms aimed at solidifying foundational knowledge of the consulting industry, gaining insight into key principles and methodologies.• Attended five sector-specific sessions conducted by industry experts, delving into various core areas within the consulting sector, expanding understanding and honing specialized skills.• Leveraged the internship experience to enhance practical knowledge and gain exposure to global perspectives, fostering a well-rounded understanding of consulting practices.• Actively participated in networking opportunities, connecting with professionals from diverse backgrounds and geographical locations, enriching personal and professional networks.• Demonstrated adaptability and agility in navigating virtual internship dynamics, effectively collaborating with peers and mentors to maximize learning outcomes.• Successfully completed all internship modules with a 100% achievement rate, showcasing dedication and commitment to professional development and excellence. Show less

  • Member

    Sept 2016 - now

  • Finance and Professional Services Intern

    Jul 2020 - Jul 2020

  • Consulting Intern

    Jul 2020 - Jul 2020
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  NHS England

  Nov 2020 - Sept 2021

  NHS Test and Trace Service Advisor

  Working on behalf of the UK Government Tracing Service campaign calling people who have been in contact with confirmed cases of coronavirus and advising them on what to do to keep safe. I later worked on calls dealing with people who had just entered the UK to follow all the required steps to quarantine and take tests to ensure their safety. Identifying customer needs and taking proactive steps to maintain a positive attitude when working under pressure.

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  Ummazing

  Apr 2021 - now

  Head Of Customer Relations

  Utilized empathy and cultural sensitivity to promptly resolve customer issues, leveraging feedback to drive continuous improvement efforts and enhance service delivery by 25%.• Crafted engaging multilingual content for newsletters and social media platforms, resulting in a 30% increase in customer engagement and brand awareness.• Established and nurtured strong vendor partnerships, leading to a 15% expansion in the vendor network and a diversified product offering.• Analyzed data to extract actionable insights, informing strategic decisions and initiatives, contributing to a 20% improvement in operational efficiency.• Led a team in tracking key performance indicators (KPIs) for customer satisfaction, achieving and maintaining high levels of service excellence.• Demonstrated quick thinking and adaptability in problem-solving, driving solutions that adhere to Halal standards and cultural nuances, thereby facilitating platform growth.• Championed Ummazing's values, fostering unity and support within the community, resulting in strengthened brand loyalty and increased customer retention rates. Show less

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  National Youth Service Corps

  Sept 2021 - Aug 2022

  Corps Member

  The National Youth Service Corps (NYSC) is a program set up by the Nigerian government to involve Nigerian graduates in nation building and the development of the country. There is no military conscription in Nigeria, but since 1973 graduates of universities and later polytechnics have been required to take part in the National Youth Service Corps program for one year.[1] This is known as national service year.

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  Payvantage Limited

  Oct 2021 - Dec 2022

  Product Manager

  Established a profound understanding of user needs through meticulous market research and analysis of user feedback, resulting in a 20% increase in user satisfaction.• Conducted competitive analyses to stay abreast of market trends, leading to the identification of lucrative opportunities for product improvement and expansion.• Formulated a strategic product vision in alignment with company objectives and market demands, resulting in a 15% increase in product relevance and market share.• Galvanised stakeholders around the product vision, facilitating collaborative decision-making processes and garnering unanimous buy-in, thereby ensuring streamlined execution and implementation.• Demonstrated exceptional prioritisation skills in determining product features and capabilities, resulting in a 25% improvement in product alignment with customer needs and business goals. Show less

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  Fortnum & Mason

  Dec 2022 - Feb 2023

  Customer Service Associate

  Key responsibilities included:Managing customer inquiries via email, live chat, and other digital channels, offering timely and accurate assistance.Resolving issues related to online orders, deliveries, and product information while maintaining professionalism and empathy.Utilizing CRM tools to track and manage customer cases, ensuring a streamlined and efficient resolution process.Coordinating with internal teams, such as logistics and inventory, to address customer concerns effectively.Proactively collecting customer feedback to help improve the overall online shopping experience.This role allowed me to refine my communication, problem-solving, and digital customer support skills, ensuring that every interaction reflected the exceptional service Fortnum & Mason is renowned for. Show less

• 

  Integrated Care 24

  Apr 2023 - Feb 2024

  National service Advisor

  Achieved exemplary results as a National Service Advisor at Integrated Care 24 (IC24), consistently delivering top-tier healthcare support and guidance to patients nationwide.• Spearheaded a significant increase in patient satisfaction by effectively addressing concerns and inquiries with empathy and compassion, resulting in a 25% improvement in overall patient feedback ratings.• Successfully streamlined the process of directing patients to appropriate healthcare resources and services by implementing efficient protocols, leading to a 30% reduction in response time.• Played a pivotal role in enhancing team collaboration and coordination, resulting in a 20% increase in the efficiency of patient care delivery through seamless communication and teamwork.• Recognized for outstanding problem-solving abilities, consistently resolving complex healthcare scenarios with precision and efficiency, ensuring optimal outcomes for patients.• Demonstrated unwavering dedication to delivering high-quality service and support, earning accolades from both patients and colleagues for consistently going above and beyond expectations.• Leveraged exceptional communication skills and a deep understanding of healthcare protocols to provide invaluable guidance and assistance to patients, making a tangible difference in their lives. Show less