Deep Enrich
Asmita Das
1000 followers
Hyderabad, Telangana, India
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About me
Trust and Safety ||| Community Operations ||| Digital Operations ||| Content Moderation ||| Performance and Quality ||| Quality Analyst
Education
Andrew's High School
-SecondaryDinabandhu Andrews Inst. of Tech. and Mgmt. 154
2015 - 2018BBA Hospitality Administration/Management
Nava Nalanda
2013 - 2015Higher Secondary commerce
Experience
Netscribes
Apr 2021 - Oct 2021Joined Netscribes as a QC, responsible in doing 2nd level quality check for the products listed in the portal to ensure a better quality. Worked as an Senior Associate Auditor as well as a Team lead for 20 agents in Catalog Enrichment team to ensure a better quality and productivity of the team and also responsible for sending out monthly and weekly quality and productivity report with the team,having feedback session and provide necessary trainings everyday.
Quality Control Associate
Oct 2018 - Oct 2021Senior Associate
Apr 2021 - Jul 2021
Genpact
Aug 2021 - Jan 2024Providing real time floor support, resolving queries and maintaining client satisfaction. Review content and provide resolutions based on the prescribed guidelines, provide insight to improve the implementation standards, recognize trends and pattern to raise issue timely
Process Developer
May 2023 - Jan 2024Process Associate
Aug 2021 - May 2023
Accenture
Jan 2024 - nowQuality Assurance Analyst
Licenses & Certifications
- View certificate
WhatsApp marketing
MetaSept 2023
- View certificate
Instagram marketing
MetaAug 2023 
Lean certified
GenpactSept 2021- View certificate
Facebook marketing
MetaSept 2023 DataBridge Lean
GenpactSept 2021
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