Robin Baker

Experience

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  Paint A Dream

  Nov 2008 - Jul 2014

  Manager, Interim Store Manager

  Paint a Dream is a pottery-painting store. I frequently filled the role of store manager to help support the owners while I also working for Dr. Brit Smith. • Managed a staff of 7 to 10 people and was the team morale booster• Interviewed, hired, and trained new employees on exemplary customer service behaviors, loss prevention techniques, and company policies and procedures• Managed parties and events such as children’s birthdays, classes, family gatherings, and special events both at the shop and at outside locations Show less

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  Brit O. Smith M.D.

  Aug 2010 - Jul 2014

  Office Manager, Medical Biller

  As the Office Manager for Dr. Smith, I developed processes to ensure better and efficient patient care, established a friendly relationship with patients, prepared charts, managed appointments, and ensured all patients had a positive experience.

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  Remedy Interactive

  Apr 2015 - Jan 2016

  Tier One

  As a leading provider of cloud-based Environmental, Health, and Safety (EH&S) software, Remedy Interactive offered ergonomics software that helped organizations reduce musculoskeletal pain and prevent injuries. I initially joined Remedy Interactive as a part-time temporary assistant. I was able move to a full-time employee after being hired by the support team as Tier 1 Support, where I helped companies using the Remedy Interactive software. I was in charge of handling troubleshooting requests, running & formatting reports, performing data entry tasks, and providing general IT support. Show less

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  Cority

  Jan 2016 - now

  Established in 1985, Cority is a SaaS global enterprise EHS software solution company with a mission to provide a secure platform to help businesses thrive. As the Customer Success Manager, I am responsible for supporting customers with millions of dollars in ARR, helping customers in maximizing efficiency using ergonomic software, and formulating quarterly reports to measure ROI. My duties also involve optimizing processes, ensuring timely completion of projects, configuring products, and performing QA for a smooth launch. Furthermore, I train other Customer Success Managers on configurations & troubleshooting, run & write simple SQL to provide in-depth data to customers, obtain & process purchase orders, and renew customer accounts while making amendments to existing contracts. Show less

  • Team Lead, Customer Success

    Jul 2023 - now

  • Senior Customer Success Manager

    Jan 2016 - Jul 2023