Ahmed Abu El-Hassan

Experience

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  Mohamed Hamza Law Consultancy Office

  Jan 2008 - Oct 2010

  Legal Intern
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  Vodafone

  Jan 2013 - May 2015

  Customer Service Mentor

  Maintaining a positive, empathetic and professional attitude toward customers at all times to increase the C-SAT levels.Responding promptly to customer inquiries.Communicating with customers through various channels to speed up the process.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints to save time for the next recall of the customer data.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives (Nesting Support).Ensure customer satisfaction and provide professional customer support.Responsible for operational performance reports/presentations to support decision making.Responsible for seating plans according to queue nature (Workforce Management activities). Show less

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  National Bank of Egypt (NBE)

  Jan 2017 - Jul 2017

  Customer Service Advisor

  Maintaining a positive, empathetic and professional attitude toward customers at all times to increase the C-SAT levels.Responding promptly to customer inquiries.Communicating with customers through various channels to speed up the process.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints to save time for the next recall of the customer data.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives (Nesting Support).Ensure customer satisfaction and provide professional customer support.Responsible for operational performance reports/presentations to support decision making.Responsible for seating plans according to queue nature (Workforce Management activities). Show less

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  Raya CX

  Aug 2017 - Dec 2017

  Customer Service Team Leader (Shahid Account)
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  Freelance, self-employed

  Jan 2018 - Nov 2019

  Diving Instructor, Technical Diver

  Briefing guests about diving guidelines.Instructing guest in diving activities underwater.Responsible for guest safety underwater.Helping the Diving Instructor with the training and supervision of the divers.Assisting on the different diving courses.

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  Sharm Elsheikh International Airport

  Dec 2019 - Dec 2021

  Manager of VIP services
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  Self-employed

  Jan 2022 - now

  Human Resources Consultant