Experience

• 

  Merial, a sanofi company

  Jun 2013 - Apr 2015

  Procurement intern

  • Managed the outsourcing of raw materials and international purchasing, contributing to lean manufacturing initiatives.

• 

  Anheuser-busch

  Apr 2015 - Nov 2023

  • Managed OKRs and KPIs for Financial and Customer Experience in São Paulo's western region, overseeing 4,500 Points of Contact (POCs) in an area with over 648K residents.• Spearheaded the optimization of structures using Agile methodologies, leading to the country’s top operation processes in internal audits (2021 & 2022).• Led and developed a team of 17, achieving a 96% engagement and well-being survey score, with five team members promoted, including two to managerial positions.• Enhanced customer experience through system/process improvements, resulting in a 19 p.p. increase in NPS, a 92% completion rate for onboarding journeys, and 100% timely ticket resolution on the Zendesk platform.• Improved financial services in Order to Cash, credit, and commercial agreements, resulting in a 16 p.p. increase in fixed costs budget efficiency and a default rate reduction to less than 6%. Show less

  • Customer Experience and Finance Manager

    Mar 2021 - Nov 2023

  • Finance Supervisor

    Dec 2019 - Mar 2021

  • Credit Analyst

    Apr 2019 - Nov 2019

  • Assets Loan Analyst

    Mar 2018 - Apr 2019

  • Onboarding Analyst

    Oct 2016 - Feb 2018

  • Warehouse Operative

    Jul 2015 - Sept 2016

  • Stock Controller

    Dec 2015 - Jun 2016

  • Loss Prevention Analyst

    Apr 2015 - Nov 2015