Experience

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  Mcdonald's

  Sept 2007 - Jan 2013

  Crew trainer

  Train incoming crew members in all aspects of McDonald's

• 

  Paul smith's college

  Sept 2011 - May 2015

  Admission's tour guide

  - Greeted and welcome potential students and their families- Gave tours to prospective students- Prepared and helped executed campus wide open houses- Helped with office work such as making copies and assisting the admission's team

• 

  Silver bay ymca conference and family retreat center

  Jun 2013 - Aug 2013

  Front desk clerk

  - Greeted guests warmly and perform registration procedures such as checking in and out- Registered guests and assigned rooms, accommodating any special requests- Processed payments for stay including incidental costs by obtaining credit card information- Assisted guest with immediate service recovery by finding appropriate complimentary options

• 

  Walt disney world

  Jan 2014 - Aug 2014

  - Checking in guests to the dinner show- Running transactions and payment, - Seating guests to their tables - Used POS system to run drink orders and merchandise - Responsible for the day to day cleaning of guest's rooms- Ran housekeeping items to guests

  • Seater/Host at Disney's Spirit of Aloha Dinner Show

    May 2014 - Aug 2014

  • Housekeeping

    Jan 2014 - May 2014
• 

  Walt disney world

  May 2015 - Jan 2016

  Bell services dispatcher

  - Monitor overall dispatch system to assign luggage deliveries to bellmen- Assist guests with the handling and storage of luggage- Partner with the Front Desk to ensure guest satisfaction

• 

  Bonura hospitality group

  Feb 2016 - Sept 2016

  Banquet server at the grandview

  - Offer welcome drinks and ask guests if they need any additional items- Carry food trays to the tables- Deliver beverages as per guests’ instructions- Anticipate guests’ needs continually and fulfill them appropriately- Clear dishes and flatware once the event has ended

• 

  Springhill suites by marriott

  Sept 2016 - Apr 2017

  Guest services associate

  - Greet guests and patrons as they arrive - Handle guest check-ins and check-outs- Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions- Contact housekeeping and maintenance departments when a problem is reported- Take reservations over the telephone, through emails and in person

• 

  Courtyard by marriott

  May 2017 - Jun 2018

  Hotel guest services associate

  - Greet guests and patrons as they arrive - Handle guest check-ins and check-outs- Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions- Contact housekeeping and maintenance departments when a problem is reported- Take reservations over the telephone, through emails and in person

• 

  Interstate hotel & resorts, now part of aimbridge hospitality

  Jun 2018 - Aug 2019

  • Front Office Supervisor

    Feb 2019 - Aug 2019

  • Housekeeping Supervisor

    Jun 2018 - Feb 2019
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  White lodging

  Oct 2019 - Feb 2020

  Sales coordinator
• 

  Arbor lodging

  Feb 2020 - Feb 2020

  Sales coordinator
• 

  Titan hotel group

  Aug 2020 - Apr 2022

  • General Manager

    Nov 2020 - Apr 2022

  • Operations Manager

    Aug 2020 - Nov 2020
• 

  Gurney's newport resort & marina

  Jun 2022 - Oct 2022

  Front office manager
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  Newport harbor island resort

  Oct 2022 - May 2023

  Front office manager
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  Omni hotels & resorts

  May 2023 - now

  Director of front office