Experience

• 

  Infosys bpo

  Nov 2004 - Dec 2005

  Systems engineer
• 

  Tata consultancy services

  Dec 2005 - Mar 2012

  It is desktop lead

  • Management and leadership of the IT operations team• Management of the Business as usual support for infrastructure. Acting as an escalation point for any major IT issues• Connect with key IT partners (Technology service providers) and manage relationship• Continual Service Improvement• Implementation of a Service Management strategy - Design and maintenance and delivery of services in accordance with industry best practices (ITIL).• Overall ownership of the programme of technology projects to support service management and improvement.• Site Admin & Desktop L2 Support Show less

• 

  Sonos, inc.

  Feb 2012 - Apr 2013

  Senior it desktop and network

  • Managing EMEA IT services• Management of the Business as usual support for infrastructure. Acting as an escalation point for any major IT issues• Connect with key IT partners (Technology service providers) and manage relationship• Continual Service Improvement• Implementation of a Service Management strategy - Design and maintenance and delivery of services in accordance with industry best practices (ITIL).• Overall ownership of the programme of technology projects to support service management and improvement.• Analysing network traffic and managing the health and status of the network. • Configuring switches from Cisco 2950,2960,3750,4503• Configuring VLANs & Inter-VLAN communication.• Monitoring and troubleshoot Network devices – Switches, AP s and WLC• Configuring, Troubleshooting and managing of IP Phones• Installation, Configuration and Management of Operating systems & applications on Windows 7 and Server 2008 & 2008..• Working on MAC OS environment - configuring and troubleshooting• Designing and implementing the Image Deployment through SCCM & MDT 2010 Globally.• Evaluating the New Hardware Desktops & Laptops to standardize the Hardware Globally. Show less

• 

  Herbalife

  Sept 2013 - Sept 2014

  It infrastructure and operations

  • Managing Global desktop engineering team• Provide day-to-day management and support for the Altiris applications and components. CMS 7.5 and SEP.• Create new and update existing documentation pertaining to IT systems and processes. Document solutions to Incidents and Problems as part of the Knowledge Management process. Design, support, and test disaster recovery procedures and systems.• Write, test, deploy, and support custom code and scripts as necessary to automate routine tasks and processes to improve IT efficiency and consistency of services with other systems.• Engage and manage technical resources to deliver the project.• Connect with key IT partners (Technology service providers) and manage relationship• Participating and/or leading Incident Response activities• Leads or drives event analysis, and incident response activities coordinating with a global team• Identify process improvement opportunities to develop effective business solutions Show less

• 

  Tivo

  Jul 2015 - Jul 2020

  Senior supervisor

  • Oversee all technology operations (e.g. network security) and evaluate them according to established goals• Accountable and responsible to drive day-to-day operational management of the IT Operations• End-users, Site and Functional Leadership, Senior Business Leadership, Senior IT management, 2nd and 3rd line IT support groups for India and other sites• Plan, organize, control and evaluate IT and electronic data operations• IT infrastructure and IT operations, with a strong technical understanding of the areas of responsibility within this function• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Analyze the business requirements of all departments to determine their technology needs• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Handle annual budget (Capex and OpEX) and ensure cost effectiveness• Good understanding of Data Center Management• Designing and implementing the Image Deployment through SCCM & MDT 2010 Globally.• Evaluating the New Hardware Desktops & Laptops to standardize the Hardware Globally.• Creating and configuration the Image Package and Deploying the OS to the target machine through SCCM 2012.• Designing and implementing the Image Deployment through SCCM & MDT 2010 Globally.• Evaluating the New Hardware Desktops & Laptops to standardize the Hardware Globally.• Creating and configuration the Image Package and Deploying the OS to the target machine through SCCM. Show less

• 

  Ericsson

  Nov 2020 - now

  Information technology manager