Experience

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  Rbc

  Jan 2002 - Jan 2007

  Customer service manager/team leader

  Provided specific and tailored coaching/mentoring up to sixteen (16) Customer Service Agents within the Visa department to ensure their knowledge, competency and duty of care was in line with company brand and vision. I conducted bi-weekly coaching sessions and quarterly performance reviews to ensure each representative met their optimal performance level and statistics in regards to sales, cross sales, call logs and service levels.

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  Cibc

  Jan 2007 - Jan 2009

  Mortgage specialist

  Proactively sought opportunities to engage clients in home financing and build new clientele.  Supported clients by providing a variety of financial services and solutions to meet various needs including refinancing, renovations and home purchases.

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  Ontario civil service credit union

  Jan 2009 - Jan 2011

  Account manager

  Worked in a financial sales/management role to provide members with tailored financial solutions and management of their financial accounts and to provide investment advice. I managed a portfolio of 2, 110 members and participated in marketing sales related business activities to solicit membership growth opportunities. Promoted a full range of personal banking products and services with emphasis on personal loans, mortgages, lines of credit, deposit and investment products.

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  Bmo financial group

  Jan 2013 - Jan 2014

  Account analyst & compliance officer

  Provided ongoing and accurate analysis of financial results to support month-end and quarter-end close processes for legal entities; this also included preparing daily reconciliations for various accounts as well as month/quarter end journal entries. I demonstrated conflict management and resolution strategies to effectively manage situations involving clients facing financial hardship. Contributed to executive level complaints as well as addressing any FCAC complaints and concerns within the resolution division. Show less

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  Alterna savings

  Dec 2014 - Oct 2018

  Personal & business banking advisor

  As a Personal/Business Banking Officer I held a variety of client service responsibilities, mainly within financial literacy. These experiences have provided me with the ability to communicate through various mediums to a diverse group of members in order to understand their financial needs and provide personal & business banking solutions geared towards them. I exercised a considerable amount of analytical skills when working with credit, wealth and loan applications as well as when resolving client concerns to ensure compliance with policies, processes and procedures. Show less

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  Cupe local 3904

  Oct 2018 - Mar 2019

  Administrative coordinator

  Provide administrative assistance to the office staff as well as support to the Executive's and other committees of CUPE Local 3904. Manage all forms of communications to members, stewards and volunteers. Maintain office filing systems, resources, and correspondence. Conduct expense reports and organized event planning, scheduling of membership meetings, travel bookings and conference registrations.

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  Ryerson university

  Apr 2019 - now

  As the Executive Assistant to the Office of The Vice President, Equity and Community Inclusion, Administration and Operations team, and in support of the goals and objectives of the University, I was responsible for the the day-to-day operations of the Office of the Vice President, providing administrative and research support, organizing and managing information and programs and provide budgetary support to units within the portfolio as required.

  • Business Support Officer

    Jun 2019 - now

  • Executive Assistant to Vice President ECI

    Apr 2019 - Jun 2019