Experience

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  Assiut university

  Sept 2009 - Apr 2013

  Technical support engineer

  • Provided technical support to customers, troubleshooting hardware and software issues.• Assisted with network configuration and maintenance tasks.• Identified root cause of complex technical problems by analyzing log files and other data sources.• Collaborated with IT team members to develop innovative solutions to resolve issues in a timely manner.• Monitored system performance and implemented system upgrades as needed.• Responded to user inquiries in a timely and professional manner.• Resolved escalated customer complaints quickly and effectively using excellent communication skills. Show less

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  Nawaf el-sammari est. for contracting

  May 2013 - Apr 2014

  Electrical engineer

  • Assisted with troubleshooting and repairs of electrical systems and components.• Inspected installations and completed preventive maintenance activities as required.• Analyzed existing systems to identify areas of improvement.• Identified and resolved problems by gathering and skillfully analyzing information.• Collaborated with cross-functional teams from various departments such as product marketing and sales.• Generated technical documentation such as reports.• Maintained medium voltage electrical systems: switch gear, 44 RMUs and 44 transformers. Show less

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  Assiut university

  Feb 2014 - Sept 2019

  Maintenance engineer

  • Performed regular maintenance checks to identify and address potential issues.• Maintained records of all repairs and replacements made to equipment.• Prepared detailed reports on maintenance activities performed each day for review by management team.• Collaborated with other departments to improve existing processes and develop new ones.• Developed preventive maintenance schedules to ensure optimal performance of equipment.• Monitored inventory levels of spare parts to ensure timely availability of components when needed.• Managed and tracked spare parts inventory for all machinery.• Helped develop and implement preventive maintenance programs for new and existing equipment.• Created detailed documentation of all maintenance activities.• Carried out periodic checks on safety devices such as fire alarms, emergency lighting systems.• Integrated maintenance tasks required for new equipment and installations into existing maintenance plans.• Coordinated with external vendors for procuring spare parts at reasonable prices.• Managed maintenance personnel and subcontractors.• Laid out repair work, using diagrams, drawings, blueprints, maintenance manuals, and schematic diagrams. Resolved escalated customer complaints quickly and effectively using excellent communication skills. Show less

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  Shalfa facilities management company

  Sept 2019 - now

  Ministry of Human Resources and Social Development• Utilize Oracle software to efficiently manage and maintain facility assets.• Manage maintenance teams to carry out all types of maintenance as per maintenance strategy of the project.• Directed the seamless progression of work orders through meticulous planning, scheduling, and execution by the maintenance team, followed by robust feedback collection for closure and detailed reporting.• Follow up subcontractors, vendors, and suppliers.• Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements.• Prepared detailed reports on maintenance activities executed periodically for review by management team.• Collaborated with other departments to improve existing processes and develop new ones.• Improved preventive maintenance schedules to ensure optimal performance of equipment.• Monitored inventory levels of spare parts to ensure timely availability of components when needed.• Operation and Maintenance of medium voltage electrical systems: switch gear, 52 RMUs and 52 transformers.• Operation and Maintenance of Fire alarm systems like GENT and ZETA. Show less

  • Maintenance Manager

    Jun 2020 - now

  • Facilities Manager

    Sept 2019 - Jun 2020