Experience

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  Axis bank

  Dec 2017 - Mar 2020

  Customer service officer

  Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basisInteract with customers on a daily basis, responding to their questions and guiding them to the appropriate serviceResolving all complaints received from customers within the stipulated TAT’sCustomer interactions, Profile changes (if any) are duly updated on CCM/CRM Next,Error free documentation(KYC/AML) for all account opening and all customer instructions (Stop payments, FD Closure, etc)Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers,Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were metPerform bank transfers like RTGS, NEFT, and outward remittances. Show less

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  Hdfc bank

  Jul 2020 - Oct 2022

  Kyc associate

  Carrying out KYC, CDD & AML activities and responsible for approving account openings & retail customer screenings.Reviewing and verifying the identity of customers. Assessing the risk of money laundering and illegal activities.Ensuring the implementation of anti-money laundering regulations is in line with internal policies.Creating the EDD summary and carrying out escalations in accordance to the applicable approval matrix.Carrying out all customer data maintenance, both that come through customer requests and from other divisions.Ensure quality customer service is delivered Recording complaints as per the specified process.Preparing various types of MIS reportsAdvanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software. Show less

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  Kotak mahindra bank

  Oct 2022 - Mar 2023

  Service delivery specialist

  Responsible for consistent delivery of a high level of client service in an effective and cost-efficient manner.Using various resources to confirm account information and recognize the potential risk of new applicantsMaintaining high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsEnsuring compliance with AML and KYC regulations and policies.Perform bank transfers like RTGS, NEFT, and outward remittances. Show less

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  Standard chartered

  Mar 2023 - now

  Associate relationship manager

  Review and evaluate documentation for new customer accounts and verify their identities.Responsible for upholding current KYC requirements.Study market trends and evaluate customer behavior.Manage all accounting transactions like invoicing, expense reporting, and payroll. Handle of monthly, quarterly, and annual closings.Upload FX rates for all currency/ clients, monitor and manage margins across & execute Fx trades based on the requirement.Perform bank transfers like RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency ClearingDealing with complaints, developing and implementing processes to operate more efficiently.Resolving client queries and performing administrative, data entry and filing necessary bank requirements.Work in close and continuous collaboration with other team members and stakeholders to achieve predefined objectives and resolve any issues during daily tasks. Show less