Experience

• 

  Camp nashoba north

  Jun 2013 - Aug 2013

  Kitchen staff
• 

  Enterprise east

  Apr 2014 - Sept 2014

  Assistant with english and german
• 

  Enterprise east

  Apr 2016 - Nov 2016

  Assistant with english and german

  - multitask concierge work- promoting and maintaining web pages- writing articles

• 

  Invena s.a.

  Nov 2016 - Feb 2017

  Personal and business assistant

  - multitask assistant work

• 

  Pwc

  Apr 2017 - Nov 2017

  Data analyst

  - performing KYC and transaction monitoring for global banks as part of the Financial Crime Unit

• 

  Cognizant

  Dec 2017 - May 2020

  - working closely with leads and other QAs to improve accuracy- participating in client and internal calls to better understand policies- delivering feedback sessions and refreshers to maintain accuracy- delivering trainings to newjoiners - working closely with leads and other QAs to improve accuracy- participating in client and internal calls to better understand policies- delivering feedback sessions and refreshers to maintain accuracy- delivering trainings to newjoiners - moderating German web content: analysing given content and taking actions as per client's safety policies

  • Senior Quality Specialist

    Feb 2020 - May 2020

  • Quality Analyst

    Jan 2019 - Jan 2020

  • German Content Moderator

    Dec 2017 - Dec 2018
• 

  Tiktok

  Jun 2020 - Oct 2023

  - performing analysis on operational data to identify trends and working cross-functionally to develop solutions and increase the ability to mitigate and reduce the impact of emerging risks- partnering with other T&S teams to identify gaps, find high impact opportunities to improve product, policy, processes and tooling, and working with S&I Program Managers to tackle these- taking enforcement actions on the content (escalations)- routinely investigating metric movements and proactively discovering emerging risks or gaps before they emerge- addressing market health metrics' goals Show less - partner with different teams to identify tooling, policy or operational gaps, and manage initiatives to develop new solutions, optimize existing processes, improve safety and user's experience- support QA and Moderation Teams through data analysis and action plan development- contribute to improve policies, product, process and provide a better support structure - develop and maintain strong relationships with cross-functional teams- conduct risk assessment and identify issues with project implementations and proactively communicate during projects- review policy updates and follow the cascading process ensuring the delivery of updates to all Moderation and QA Teams- collaborate with Global Training Team to vet cases that will be used to train new hires - support QA Management with QA performance evaluation- provide reports & RCAs- involve in procedure writing & process mapping - assist XFN teams to communicate project launches and highlight any potential risks/issues to think ahead with workarounds/solutions- deal with high-risk escalations and collaborate with relevant teams to accurately provide RCAs - conduct deep-dive market analyses to identify the true cause of issues and present those findings to XFN stakeholders- technical POC for the region: creating and managing queue, working with the policy management system and solving ad-hoc problems with various operational systems Show less - conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in the market- conduct root cause data analysis and summary- provide QA reports to content quality center team members, and act as liaison with them to ensure consistent quality measurements throughout the operation- work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions- enhance moderation policy and community safety continuously- support Market POC with tasks and cover for them during their absences Show less

  • Safety & Integrity Market Analyst

    Jun 2023 - Oct 2023

  • Market Specialist

    Oct 2020 - May 2023

  • Quality and Strategy Evaluation Analyst

    Jun 2020 - Oct 2020
• 

  Fiverr

  Apr 2022 - now

  Freelance translator

  I provide translation/localization services in following language combinations:German > EnglishGerman > PolishEnglish <> PolishTexts that I have worked with so far came from various fields, such as IT, genealogy, marketing, social media, education, construction, food industry and more.

• 

  Pwc polska

  Nov 2023 - Apr 2024

  Senior analyst
• 

  Revolut

  May 2024 - now

  Fincrime analyst