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Lilian Ibrahim

Lilian Ibrahim

Admnistrative Assistant

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location of Lilian IbrahimNigeria

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  • Timeline

  • About me

    Accounting, Project Management, Risk planning,Team Management

  • Education

    • University of Benin

      2003 - 2005
      Diploma in Banking and Finance Banking and Financial Support Services Distinction

    • University of Benin

      2005 - 2009
      Bachelor’s Degree Accounting and Finance Second class upper

      Activities and Societies: Reading, Planning and organising- Events management; Budgeting

    • Ahmadu Bello University

      2018 - 2020
      Master of Business Administration - MBA Finance

  • Experience

    • University of Jos

      Aug 2010 - Jun 2011
      Admnistrative Assistant

      Collation of students assesment and results; Lecturing and examination supervision.

    • Standard Chartered Bank

      Dec 2011 - Jan 2019

      • Overall customer service delivery and enquiry handling in the branch.• Evaluate customer needs and provide high level, accurate information and advice on products and channels • Deliver communication on product and channels to customers in an effective and efficient manner.• Recommend processes and service improvements, based on customer feedback and observations, to the Head of Frontline effectiveness Review of branch transactions and collation of errors noted during reviews in addition to closure of gaps noted in the processes and procedures. Review of Branches with the aim of ensuring maximum adherence to Group and Local standards in procedures and processes involved in the execution of daily business activities.

      • Client Service Executive

        Aug 2015 - Jan 2019

      • Validation Unit Officer

        Jan 2013 - Jul 2015

      • Operational Risks Officer

        Dec 2011 - Jan 2013

  • Licenses & Certifications