Danielle M. Peña (M. Jur, MBA, CTCM And ITIL4)

Experience

• 

  Indymac Bank

  Jan 2008 - Jun 2009

  Loss Mitigation Specialist for the HELOC portfolio

  -Responsible for curing the delinquency of a specific portion of the HELOC portfolio-Evaluated clients ability to qualify for a possible alternative within guidelines through a full financial underwrite -Developed reporting for staff management and development

• 

  OneWest Bank

  Jun 2009 - Apr 2014

  -Responsible for reviewing all HUD notifications, Mortgage Letters, VA NewsFlashes, CFPB guidelines, etc. for possible impact to current business model-Wrote and updated Policies and Procedures associated with related department work-Supervised three different sections of service for FHA/VA portfolio: general customer service, Loss Mitigation for Retention of the home/property and Loss Mitigation for Disposition (short sales/DIL)-Co-wrote department training for direct staff and other impacted company entities-Worked directly with internal and external auditors, which included auditors from governing bodies such as HUD--Developed and analyzed reporting for staff training/development and managementWorked directly with management on the development and implementation of budgets, staffing models, incentive plans Show less -Responsible for relationship with collections vendors-Developed and administered training both for direct reports as well as other entities within OWB-Managed inbound and outbound call center in a supervisory role-Developed and monitored individual training and develop with staff-Assisted in the writing of Policies and Procedures-Analyzed staffing models and budgets-Worked directly with upper management to develop incentive plans-Developed reporting for upper management and outside entities Show less

  • FHA/VA Servicing Department Supervisor

    Jul 2011 - Apr 2014

  • Special Servicing Team Lead - HELOC and Charge-off Portfolio

    Jun 2009 - Jul 2011
• 

  IngletBlair, LLC

  Apr 2017 - Jul 2022

  Financial Analyst

  Due Dilgence Analyst - reviewed both pre and post closed mortgage transactions for legal compliance and risk. Reviewed secondary market loan bundles pre and post sale on the secondary market.

• 

  Texas Department of Family and Protective Services

  Sept 2018 - now

  • Director

    Oct 2023 - now

  • Project Manager

    Feb 2022 - Oct 2023

  • Budget Analyst V

    Nov 2021 - Feb 2022

  • Budget Analyst IV

    Sept 2018 - Nov 2021