NH Suci Ramadhani

Experience

• 

  PT. Aero Systems Indonesia (Garuda Indonesia Group)

  Jan 2012 - now

  Responsible for troubleshooting the software applications and eligible to communicate with user related.Provide 24/7 support for 20+ Garuda & Citilink Business Operation applications such as: o GA Online Route Performance o GA Crew License System o Citilink Centralized Flight Dispatch • Handle incidents and requests from Service Desk Team. Maintain, upgrade and enhance services based on user request and company policies.• Monitor, document, and report system performance to management and Users.• Generate Periodic & Ad-hoc reports for customers• Review hand over documentation from project team or external party.• Develop knowledge management for operation team.• Train new member and IT Service Desk Team Show less

  • Application Support Engineer

    Jun 2014 - now

  • DCS Developer

    Jan 2012 - Jun 2014