Linda Patterson, MHA

Experience

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  Atrium Health Wake Forest Baptist

  Mar 2008 - Dec 2015

  Certified Sr. Patient Scheduling Coordinator, Department of Neurosurgery and Orthopedics

   Scheduled inpatient and outpatient surgeries, scheduling clinic appointments, Assisted with answering incoming telephone calls; helped with the entering of medication refills and obtained pre-certifications for insurance purposes

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  Atrium Health

  Apr 2017 - Jan 2021

  Surgical Coordinator, Department of Plastic Surgery

  Served as a coordinator utilizing clinical knowledge to schedule appropriate procedures/surgeries per provider's orders. In addition, I served in the role of Surgical Coordinator Trainer for the team. Additional duties were as follows: Surgical Burn Clinic photographer for insurance purposes Daily use of Wake One Epic Electronic Medical Records software Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referrals Show less

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  Atrium Health

  Jun 2021 - Dec 2022

  PFS Patient Service Specialist III, Patient Access, Admissions Registration, Team Leader

  Currently serves daily to ensure all departmental operations maintains a consistent flow, discussing patient concerns, safety issues and updates, as well as functioning as a safety coach. Additional duties are as follows: Communicating staff and patient safety information and concerns to senior leadership, provides feedback regarding at-risk behaviors observed Orienting new hires to training processes & available resources, assessing training needs, developing customized learning plans throughout phases of training Assist with updating/editing training tip sheets and other documents and working the on-call, weekend / Mgmt. BTO coverage schedule Show less

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  Atrium Health Wake Forest Baptist

  Dec 2022 - now

  Clinic Supervisor