Pat Andruk CPCU, AIM, AIT

Experience

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  State Farm ®

  Jan 1986 - Jan 1994

  • Office Manager

    Jan 1988 - Jan 1994

  • Claims Representative

    Jan 1986 - Jan 1988
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  SEABURY & SMITH INC

  Jan 1994 - Jan 1997

  Account Representative
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  Marsh

  Jan 1997 - Jan 1999

  Promoted to lead a team of 6 Licensed Client Executive Professionals tasked with serving High Net Worth Clients in the Private Client Services division of the Property & Casualty department. Responsible for monitoring new and lost business statistics and preparing detailed analysis for use by Senior Management. Engaged in risk management while conducting complex policy and coverage analysis and assessing client accounts for new sales and revenue opportunities. • Serviced a portfolio of business that was valued at $1M+ in annual premiums to the company. • Coached and mentored direct reports while handling performance reviews and career development.• Prioritized and managed workflows and offered status updates to Senior Management. • Initiated and sustained high-quality relationships with carrier underwriters and stakeholders. • Engaged in Annual Reviews with clients and Risk Managers and facilitated strategic planning meetings to confirm deliverables were met. Show less

  • Team Leader & Supervisor—Private Client Services

    Jan 1997 - Jan 1999

  • Client Representative—Private Client Services

    Jan 1997 - Jan 1997
• 

  Mercer

  Jan 1999 - now

  Responsible for supporting the development of a nationwide, real-time, Web-based application that enables comparative auto insurance quoting by Group and Retail markets. Tasked with operating as a liaison in a cross-functional business environment and collaborating across the enterprise. Conducts discovery sessions, requirements gathering, and use case reviews and researches and analyzes business and system issues to create and implement solutions that improve the user experience. Handles risk management and mitigation efforts, manages quality assurance review processes associated with all deliverables, and builds and sustains strategic relationships with carriers, clients, and key stakeholders. • Played a key role in the building of a platform utilizing eight carriers that services 48 states, supports 190+ clients, and has delivered 29K quotes and $33M in sales revenue YTD.• Collaborates with parties spanning IT development, quality assurance, call centers, carriers, and clients and their advisors; elicits business needs, analyzes requirements and scope of work, and conducts gap analysis and validation to enable the implementation of new application functionality.• Leads client RFP presentations and introduces the Choice Auto platform.• Successfully executed the integration of a legacy system and drove the implementation of Jira as a new business tool that serves an audience of 15K users; facilitated training sessions and created a Jira User manual utilized by both managers and the general user population. • Advocated for the introduction of Agile methodologies to select business groups; oversaw training and provided daily Agile updates to boost momentum and increase buy in.• Onboarded 15 new clients to the Choice Auto application in 2021; ensured client specifications and expectations were met and exceeded. • Completed the Agile Scrum Master courses; received accreditation through PluralSight in 2019. Show less • Championed customer buy in of the Customer Feed channel via SMS text messages; offered highly personalized, 1:1 communications that resulted in 98% opt-in, 42% increase in NPS as well as renewals, and a 20-45% expansion of the company’s digital footprint. • Managed the Verisk Data Prefill project; results automatically retrieved customer data and prefilled their information in the Choice Auto application. • Implemented single website sign-on option by identifying and contracting varied vendors; results ensured user-friendly, easy access to the Voluntary Benefits portal. • Confirmed compliance with multiple state laws by analyzing and implementing carrier discounts and validations and ensuring alignment with targeted timelines.• Offered support to the Sales department through the demonstration of the A/H Quoting platform to prospective clients; created PowerPoint presentations and facilitated meeting via WebEx. Show less

  • Senior Associate/Senior IT Business Systems Analyst/Project Manager

    Jan 1999 - now

  • Senior Associate/Senior IT Business Systems Analyst/Project Manager

    Jan 1999 - now