Chetna Thakur

Experience

• 

  Accenture

  Dec 2020 - now

  • Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit.• Analyzed data and shared trends and projections in accordance with diverse business unit requirements.• Produces reports using IT systems and analyzes data to develop trends for supply and demand activities; articulates findings to management.• Analysis of backlog management.• Implemented automation measures for generating hourly status reports, significantly reducing manual effort and streamlining reporting processes.• Collected data requirements from stakeholders, ensuring a clear understanding of purposes and delivering relevant and complete requests.• Responsible for translating new requirements from Splunk-DB into user-friendly dashboards for daily use by operational teams. Show less • Integral part of the Business Activity Monitoring team serving a prestigious multinational client within the eCommerce retail sector, with a primary focus on the European market.• Monitored and reported on the 24-hour Order to Cash (OTC) flow, ensuring the smooth flow of orders and cash.• Provided comprehensive end-to-end Commerce support to enhance operational efficiency.• Validated available data and reconciled and discrepancies across various data sources.• Facilitated seamless coordination of multiple processes by actively participating in business discussions with stakeholders.• Demonstrated expertise by creating and resolving an average of 30 incidents through the ServiceNow portal, adhering to corresponding SLAs. Show less

  • Application Development Analyst

    Dec 2022 - now

  • Application Development Associate

    Jun 2021 - Nov 2022

  • Associate

    Dec 2020 - May 2021