Sherrilyn Magby, PMP

Experience

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  IBM

  Jun 1998 - Apr 2010

  Assisted in all aspects of the project management life cycle on several projects to support key organizational leaders. Managed various projects within the banking, technology and healthcare sector from the delivery of proposals to the completed project.• Contributed to the overall project architecture, punctuality and costs savings of various projects including review of Statement of Work (SOW).• Managed sales and delivery teams, as well as subject matter expects (SMEs), in order to gather requirementfor overall customer support solution and cost case development with a total contract value (TCV) of over$2.5M.• Developed transition plans for projects based on understanding of change management outcomes.• Trained cross-functional teams (on shore and offshore) on simultaneous projects.• Coached various team members on different technologies, skills and areas for process improvement and individual development.• Gathered consensus from all stakeholders regarding project requirements and modifications.• Provided pre & post-sales support for customers.• Produced key performance indicators (KPIs) for leadership and sales teams to utilize. Show less Service desk team lead of 25 persons responsible for the identification and resolution of moderately complex end-user computer support software problems. Supported remote personnel in the implementation and troubleshooting of IBM Global Services products and services• Designed what became the standard new hire training program for over 30 helpdesk agents throughout the IBM’s electronic data interchange (EDI) department • Liaised between teams to successfully finish various projects (saving time and money), including the “call rerouting project”• Monitored calls to ensure accuracy in helpdesk delivery and further enhance areas for training • Supported management on various ad hoc assignments and made staff recommendations for project teams Show less •Resolved 1st level customer complaints regarding various technical questions, problem determination and mapping errors•Trained new and current colleagues on various procedures and internal customer support processes•Referenced cross industry and market data while using electronic data interchange (EDI) services•Helped transmission of EDI data (810, 820, 850, 855 and others) via personal computers, AS400 and mainframe systems •Responded to a large volume of inbound calls on a timely basis with distinguished accuracy and kindness Show less

  • Associate Project Manager/ Business Analyst

    Jan 2003 - Apr 2010

  • E-Commerce Solutions Engineer / Training Coordinator

    Jun 1999 - Jan 2003

  • Technical Customer Support Representative

    Jun 1998 - Jun 1999
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  Saint Leo University

  Oct 1999 - Apr 2015

  Adjunct Professor – Information Technology

  •Supervised large groups of students while instructing them in courses ranging from Information Technology, E-Commerce, Business Management, Business Ethics, Fraud and Customer Service. •Recognized student learning outcomes, developed curriculum, assessed in order to improve student learning and evaluated course efficacy for classroom and online course content. •Developed learning opportunities for local and active duty military personnel that allowed students to have both classroom and online •Transformed content formerly provided in the classroom to online environment via WebCT and Blackboard applications that allowed students to complete course work remotely. Show less

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  Bisk Education

  Oct 2010 - May 2015

  Project Manager/ Business Analyst

  Directed several small to mid-sized projects in parallel with varying budgets and timelines. Acted as the liaison between customer (external/internal) and development teams during the negotiation and development of customer solutions. Spearheaded projects from feasibility to maintenance following the software development life cycle (SDLC).• Authored planning documents for new customer projects.• Handled customer negotiations and managed vendors.• Created and managed project estimates and schedules.• Participated in alpha and beta testing, as well as creating test scripts for user acceptance testing (UAT).• Coordinated all project activities with stakeholders and other support team members.• Led cross functional project teams that make up sales, marketing, as well as technology.• Established communication channels with key stakeholders and upper management (Directors, Managers, and executives) to converse project progress, status and issues.• Reviewed change controls to ensure potential changes, impact estimations and back out procedures are properly documented.• Created and maintained all documents related to the implementation of the project (issues and risk, status reports, etc.). • Performed ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, etc.) Show less

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  Bristol Myers Squibb

  Jun 2015 - Jul 2020

  Collaborated with Commercial business organizations to include the Immunoscience, Cardiovascular and Oncology therapeutic business units serving as the resident expert in the Enterprise Veeva IT Operations team. IT Lead and primary interface between business partners and technology vendors on application implementation and demand management.• Managed Veeva and Salesforce.com Customer Relationship Management (CRM) teams responsible for business analysis, development and system administration• Ensured that all budgetary targets are met and, where possible, identify and pursue further opportunities for savings or cost avoidance by utilizing automation methodologies within the Veeva platform.• Liaison between regional and global teams to ensure harmonization of global/regional Release Management.• Managed the implementation of Veeva Vault PromoMats potentially saving the company ~1M per year.• Facilitated monthly status meetings with vendor in order to track project spending. • Served as consultant to internal business groups on process improvement projects within the Veeva platform and Salesforce.com designed to improve their business results.• Aided in the creation of team SharePoint site; provided recommendations for site layout, identified required fields and managed permission setting for users. Show less Managed the Sales Force / Field Force Management Operations team with a focus on the Immunoscience therapeutic business unit. Served as client facing liaison between business units, field members and technical department to ensure client satisfaction. Identify efficiencies while providing recommendations and issue resolutions. Responsible for leading a series of projects with significantly complex integration points with cross functional and remote members including external developers, validation and testing groups.• Collaborated with internal and external clients, developers (onshore and offshore), and vendors to determine project scope and gather requirements.• Ensured compliance with required controls and knowledge of industry standards and regulations.• Assisted with creating, executing and documenting manual user acceptance testing.• Coordinated business change management including; business process, redesign, training and SOP’s. • Provided guidance concerning feature enhancements of Veeva/Salesforce.com development projects. • Assisted training team with training documentation for remote end users. Show less

  • Operations Implementation Project Manager

    Apr 2017 - Jul 2020

  • Operations Analyst

    Jun 2015 - Apr 2017
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  Genmab

  Nov 2020 - May 2022

  Project Manager

  Oversee the planning and execution of a variety of IT Go-To Market launch readiness projects with focus on implementation of Veeva Vault PromoMats and Veeva Customer Relationship Management (CRM) for Medical and Commercial business organizations. Responsible for internal stakeholder management and communication as well as external IT vendors.• Identify and schedule project deliverables, milestones and required activities and tasks.• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.• Review/approve work plan of external service provider or consultancy contracted to execute project.• Create and manage the Microsoft Teams collaboration site.• Conduct risk assessment and mitigation by maintaining Risks, Assumptions, Issues and Dependencies (RAID) log.• Developed Hand Over To Support (HOTS) documentation. • Directed and coordinated IT activities related to organizations’ first product launch. • Tracked all budgetary target Show less

• 

  Bristol Myers Squibb

  May 2022 - May 2024

  Project Manager, Veeva Operations - Clinical | e-TMF

  Responsible for the delivery of all Global Release Management (GRM) releases within the Veeva Electronic Trial Master File (eTMF) vault. Fostered a collaborated and productive team environment with internal and external stakeholders to determine comprehensive scope based on best approaches to align with BMS strategy. • Established effective communication channels and managed stakeholder expectations. • Maintained accurate project documentation, including project plans, status reports, change request and meeting minutes. • Lead operational activities such as maintenance and break-fix releases and incident response.• Managed project budgets to include tracking expenses and ensuring cost control. • Served as the primary point of contact for all project stakeholders. • Influenced vendor roadmaps to align with BMS strategy. • Developed strategies to mitigate project risks. • Influenced vendor roadmaps to align with BMS strategy. Show less

• 

  Citi

  Dec 2024 - now

  Advisory and Execution Program Management Sr. Analyst