Adam Kissel

Experience

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  Atlanta-Area Choirs

  Jan 2000 - Jan 2009

  Freelance Vocalist

  Served as a staff vocalist for several Atlanta-area churches and choirs: - Oglethorpe Presbyterian Church - Church of St. Andrew - Decatur Presbyterian Church - Peachtree Baptist Church - Choral Guild of AtlantaFor these organizations, I filled in voice parts as needed for a variety of services and concerts, and often served as the featured soloist, including: - The role of Elijah for CGA performance of excerpts from Mendelssohn's 'Elijah' - Baritone soli in CGA performance of Faure's 'Requiem' - CGA European Tour (2004) Show less

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  Assessment Plus, Inc.

  Apr 2001 - Jul 2003

  Client Account Manager

  Managed and grew large client accounts including a multi-initiative relationship with Cox Enterprises.Generated and ensured quality of 95% of all outbound reports, the company's primary tangible product.Boutique firm necessitated much cross-training, so duties occasionally included tasks ranging from data entry to shipping/receiving to minor PC hard-/soft-ware maintenance.

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  Levolor-Kirsch, Inc

  Feb 2005 - Aug 2006

  Customer Service Team Lead

  Represented manufacturing company to their retailers, distributors, fabricators, and consumersResponsible for product training and knowledge for mid-size customer service in-bound call centerSolved problems ranging from product installation to distributor orders, shipment, and product detailServed as a liaison between front-line employees and management

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  University of Georgia

  Jan 2009 - May 2009

  Student Teacher

  I learned a great deal from my student teaching experiences in Clarke and Barrow Counties. In particular, Linda Moon's choral program and piano lab classes were wonderful experiences that gave me a true head start on my development as an educator.At Cedar Shoals High School (Jan-Mar 2009):• Sequenced and taught two daily piano/theory classes of 12-20 students grades 9-12 for eight weeks• Rehearsed and conducted two pieces in the Concert Choir’s Spring Benefit Concert• Organized and executed warm-ups and sight-singing exercise for daily choir rehearsals• Ran sectional and collective rehearsals, teaching voice parts, musicianship skills, and healthy vocal production• Provided after-school voice classes for choir and other interested studentsAt Winder-Barrow Middle School (Mar-Apr 2009):• Sequenced and taught three daily general music classes, one for each grade (6-8)• Ran warmups and rehearsals for three choirs, and taught a piece of my choosing to each (6-8) Show less

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  West Jackson Middle School

  May 2009 - May 2009

  Long-term Substitute

  Long-term Substitute, Choral ProgramPrepared ~160 students for end-of-year concert while their regular director was on extended medical leave (4 wks)Organized logistics for final major concert, including attendance, apparel, audio equipment, etc.Taught classes in all three grades (6-8), including students with special needs.

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  West Jackson Middle School

  Aug 2009 - May 2013

  • Choral Director for 180-student middle school choral program across three grades (6-8)• Produced a fully-staged musical performance ("Annie, Jr.") with all 6th Grade Chorus students (75)• Organized multiple fundraisers, day-trips, and over-night performance trips • Oversaw all fiscal, capital, and operational aspects of the Choral Department• Arranged & managed a wide variety of performance opportunities including local concerts, commercial sporting events, regional festivals, and out-of-state competitions• Achieved and exceeded state and local curriculum standards Show less • Taught three grade-level choirs, grades 6-8, total 105 students• Taught three general music classes, which rotated students every 9 weeks• Primary initiatives include integrating technology, developing a formal 3-year choral and general music curriculum, and increasing performance frequency and community involvement• Our program participated annually in GMEA District 13 Honor Chorus, GMEA 6th Grade Statewide Honor Chorus, GMEA All-State Chorus, and District 13 Large Group Performance Evaluations• Organized several fundraisers and trips (day-trips and overnight) • Managed all budgetary aspects of choral department, including receiving payments from parents and students for fund raisers, apparel, and trip payments, and issuing purchase orders for class materials, trip expenses, etc.Projects included:• Updating, cataloging, and re-packaging the school's growing music library• Digitally re-creating most/all of the performance repertoire each year to be used as flexible teaching tools in the form of rehearsal tracks, and to mitigate the rapid degradation of our printed music octavos.• Developing a cohesive and focused 6th-grade (1st chorus year) curricular approach that lays the firmest possible foundation in aural skills, music literacy, artistry, rehearsal and performance etiquette, and a contextual grasp of the music they study and sing. Show less

  • Choral Director

    Jun 2012 - May 2013

  • Choral Director

    Aug 2009 - Jun 2012
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  Atlanta Symphony Orchestra Chorus

  Aug 2010 - May 2012

  Baritone

  - Member (bass section) of the world-renowned ASO Chorus- Invited to join the ASO Chamber Chorus in September 2010- Performed in Carnegie Hall in October 2010 and December 2011- Performed Beethoven's 'Missa Solemnis' and Mahler's Symphony No. 2 under esteemed conductor Donald Runnicles

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  East Jackson Middle School

  Aug 2011 - Jun 2012

  Connections Department Chair

  • Served as liaison between Connections Department Personnel and School Leadership Team• Worked collaboratively and proactively with department colleagues and leadership representatives to ensure efficient, effective policies, procedures, and resource management in the best interests of students

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  Coro Vocati

  Sept 2011 - Jun 2012

  Baritone
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  Peachtree Road United Methodist Church

  Nov 2011 - May 2013

  Staff Vocalist

  Supported bass/baritone section by providing a vocal model and as-needed rehearsals. Support all choristers through as-needed rehearsal assistance and occasional conducting.

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  Genova Diagnostics

  Oct 2013 - Mar 2020

  Head of the Client Svcs Dept: 40 service professionals and leaders across multiple locations, providing comprehensive, multi-channel support for colleagues, clients, and their patients. Our team interacted with customers at every stage of the user journey, from ordering supplies to specimen collection, issue resolution, receiving results, and billing/collections. We leveraged a variety of licensed and home-grown technologies and optimized processes to coordinate our efforts and ensure positive experiences for patients and providers.In that role, I was responsible for all aspects of department activity, including culture and work environment, budget creation and adherence, hiring & staffing, talent development & retention, KPI development and achievement, policy and procedure, and most importantly, strategic vision and direction.I most enjoyed developing the talents of our caring, experienced leadership team as they support our compassionate customer-facing professionals. Daily, we built and sustained a culture of empowerment, trust, and integrity by keeping our promises, using a variety of communication channels, advocating for team and customer, and seeking every opportunity to ensure the success and unity of the people we are responsible for supporting.Our team consistently exceeded customer expectations, maintained extremely strong colleague retention, and earned employee satisfaction scores second to no other internal department. Show less • Develop and maintain trusting, positive, productive relationships with members of my team and internal and external stakeholders.• Ensure the quality of team performance through establishing/refining KPIs; conducting monthly, collaborative 1-on-1 meetings with my direct reports; collaborating with other members of team and company leadership; and staying current on relevant research and industry best practices.• Responsible for hiring and termination decisions and processes within the team.• Think and work strategically to drive continuous improvement of team members' effectiveness, efficiency, and work satisfaction. Show less

  • Senior Manager, Client Services

    Dec 2014 - Mar 2020

  • Assistant Manager, Client Services

    May 2014 - Dec 2014

  • Client Services Professional

    Oct 2013 - May 2014
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  Crate and Barrel

  Jul 2020 - May 2023

  In this role, I coach, develop, and support 7 Supervisors of first-line Service Professionals (about 170 total employees). I collaborate with other managers to create intentional culture, set and refine policy, apply data to short- and long-term problems, and drive department performance. I also work closely with leaders in other business units like Training, Workforce Mgmt, and Corporate QC to ensure department success and project completion. I'm responsible for outcomes that tie directly to our department's P&L, and for facilitating communication between all stakeholders across the business unit. Show less

  • Manager, Customer Care

    Nov 2021 - May 2023

  • eCommerce Supervisor-Coach, Customer Care

    Jul 2020 - Nov 2021
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  D&b audiotechnik

  May 2023 - now

  Customer Service Manager