Radames Souza

Experience

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  NCR Corporation

  Jan 1993 - Jan 1997

  Technical Consultant

  I was responsible for the project of ATM solutions for banks. The projects involved in their majority products of the NCR (Hardwares and Softwares). Acting in the area of technical support in area management of NCR.

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  Capgemini

  Apr 1997 - Sept 2003

  Technical Consultant

  Technical support an expert in Mainframe zOS, Cisco SAN, Brocade SAN,Storage Hitachi and NCR Contem, executing all support in area management services besides the solutions ones.

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  Hitachi Data Systems

  Oct 2003 - Mar 2017

  Solutions’ selling of hardware, software and services for the storage market. Sales success achieved both expanding revenue within existing accounts as well as acquiring new accounts. Account control and pipeline management for direct and indirect sales. Responsible for customers in different segments: Finance; Datacenter; Telco; Manufacturing.Follow up and development of named accounts verifying new opportunities and relationship with the customers; Sales strategic planning; Development of the customer base; Managing and development of channels;Wide knowledge about commercial procedures: Business Plan, Selling in Public Sector, Solution Selling, Forecast, Pipeline, Commercial Systems, decision makers discovery, Technology Environment Discovery and Business application; Show less - Coordinates sales efforts with delivery management and practice management team.- Participates in account relationship and issue management activities.- Build and maintain practice engagements on a selected list of focused accounts agreed with management within assigned area or territory.- Drive business development with Client Service Directors to support pre-sales activities, with primary focus on identifying, scoping and proposing engagements.- Participates in Deal review process and supports the sales team in preparing for the review.- Define, develop and implement actions according to account plans on selected focused accounts with account teams.- Develop new business opportunities on focused accounts.- Ensure formal contractual mechanisms (i.e. SOW) are established and maintained within active accounts.- Represents organization on sales leads.- Ensure timely start of projects via effective sales to delivery handoff.- Fully utilize and contribute to improvement of best practice collateral and intellectual property to deliver value-added results to customer’s business. Conduct post-project analysis of SOWs to review planned vs. delivered results Show less Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts, coordinating all customer requirements for related activity. Acting as a source of expertise to others and serves as a thought leader.Supporting the resolution of solution-oriented incidents/problems.Support activities included:*Provisioning high level of customer satisfaction through the effective delivery of technical support and service programs*Product performance / maintenance, product installation, site planning and professional services*Problem management through corporate Case Management systems - Interfacing with Global Call Centre and Global Support Centre*Preventive maintenance according to recommended routines and procedures*Understanding the responsibilities and fulfill the associated actions required by those elements of the Quality System, as defined in HDS Policies and Procedures, appropriate to the job function.*Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process.*Ability to identify and solve a wide range of problems*Works primarily at customer sites and worked closely HDS and channel sales force, pre-sales personnel, post-sales engineers and channel department Show less

  • Account Manager

    May 2015 - Mar 2017

  • Senior Pre-Sales Consultant

    Jul 2011 - Apr 2015

  • Senior Customer Support Engineer

    Oct 2003 - Jun 2011
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  Dell EMC

  Dec 2017 - Feb 2019

  Cloud and Big Data Specialist

  Sales Executive for Cloud and Big Data helping Dell EMC Customers on their Digital Transformation Journey.Major focus in the following fundamental areas of IT Transformation:• Big Data & Analytics• DevOps• Application Transformation• Infrastructure Transformation (Private & Hybrid Cloud)• Data Center Modernization• Operating Model Transformation• Multi-Cloud• Pivotal• Participates in account relationship and issue management activities. • Build and maintain practice engagements on a selected list of focused accounts agreed with management within assigned area or territory. • Drive business development with Client Service Directors, with primary focus on identifying, scoping and proposing engagements. • Develop new business opportunities on focused accounts. • Strong experience and technical background in managing world class professional services deployments within the following disciplines: Storage, SAN, Data Center Migrations, Replications & Consolidations, Business Continuity, Backup, Recovery & Archiving, IT Operations Solutions, IT Service Management Solutions and also knowledge of hardware, software and applications architecture; Show less

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  Extreme Digital Solutions - EDS

  Mar 2019 - Mar 2020

  Senior Sales Account Manager

  Selling solution from Nutanix, ServiceNow, Dynatrace, Cisco AppDynamics, Oracle, Red Hat, VMware and IBM Watson.

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  IT-One Tecnologia da Informação

  Apr 2020 - Jul 2021

  Senior Sales Account Manager
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  Hitachi Vantara

  Jul 2021 - now

  Enterprise Sales Account Manager