Aditya Gondhali

Experience

• 

  McAfee

  Sept 2018 - Feb 2021

  Data Analyst

  Experience working with B2B & B2C Net Promotor Score program that include NPS, Product Satisfaction, Support Satisfaction and Digital Experience.Reporting, analytics and insights around score movement, attributes, key drivers and customer verbatim along with key operational/customer behavior metrics and KPI.Contributed to monthly, quarterly and yearly deep dives for stakeholders to produce actionable insights across various relationship and transactional survey programs.

• 

  Oracle

  Feb 2021 - now

  Oracle CX

  Deliver action-oriented customer insights, leveraging multiple Voice of Customer data sources such as NPS/PSAT/CSAT surveys, product feedback, customer engagement data, & customer interviews.Integrate qualitative and quantitative customer feedback with operational and behavioral data to analyze and identify the key customer pain points and communicate opportunities to improve the customer’s experience cross functionally across Oracle.Building adhoc/monthly/quarterly/yearly reports and deep dives to produce actionable insights for stakeholders to take informed strategic decisions.Ensure continuous improvement in the effectiveness and efficiency of the team’s research and analysis methodologies, processes, and deliverables. Show less