
Vetle Falch Enevoldsen
Customer Support Consultant

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About me
Tjenesteutvikler Alarm og Meldingsutveksling hos Sykehuspartner HF
Education
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Norwegian University of Science and Technology (NTNU)
2010 - 2014Bachelor's degree Informatics.webp)
Universitetet i Oslo (UiO)
2015 - 2018Master's degree Informatics: Programming and NetworksMaster ThesisImproving swift and even patient flow by using IT for coordination in a hospital support functionA case study of housekeeping at a Norwegian hospitalCourses:INF5150 - Unassailable IT-systemsINF5890 - IT and ManagementINF5761 - Health Management Information SystemsINF5210 - Information infrastructureINF5750 - Open Source DevelopmentINF5220 - Qualitative research methods
Experience

Nets Norway
Oct 2011 - Mar 2018Customer Support ConsultantTechnical Support for Corporate Customers of Nets Payment Solutions. Both physical terminals and Netaxept. Support for all Norwegian banks regarding transaction requests. Merchant service, order handling and sales.

Sykehuspartner HF
Apr 2018 - nowHovedansvaret for forvaltning, drift og vedlikehold av flere tjenester som Sykehuspartner leverer til ulike Sykehus i Helse Sør-Øst. Innføring og mottak av nye tjenester inn i enheten. Ansvaret strekker seg over et stort område, blant annet: Leverandørstyring, tilgangsstyring, lage/estimere tilbud, Kundemøter, prosjekteier og prosjektleder for ulike større leveranser, budsjettering for tjenestene, lage/bistå med vedlikeholdskontrakter, lage databehandleravtaler, anbudsprosessen. Ansvaret for Imatis løsningen på Sykehuset Østfold, dette er en større Applikasjon med over 1000 samtidige brukere.
Tjenesteutvikler Alarm & Meldingsutveksling
Jul 2022 - nowTjenesteansvarlig Klinisk Logistikk
Jun 2019 - Jul 2022Applikasjonsansvarlig RPSM IMATIS SØHF
Apr 2018 - Jun 2019
Licenses & Certifications

ITIL® 4 Foundation Certificate in IT Service Management
PeopleCertSept 2023
ITIL® 3 Foundation Certificate in IT Service Management
PeopleCertMar 2019
PRINCE2® Foundation Certificate in Project Management
PeopleCertDec 2019
Languages
- enEngelsk
- boBokmål, norsk
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