My Nguyen

Experience

• 

  Asian Express Courier & Cargo Worldwide

  Aug 2017 - Aug 2018

  Customer Service Representative

  - Receive and handle complaints from both domestic and global customers regarding to product quality, delivery time, etc…- Work with and our international shipping partners from Malaysia, taiwan, The USA and operation department to tackle shipment's troubles.- Handle of issues related to orders, contracts and tracking the shipment route from start to delivery- Contact clients to ascertain the client’s satisfaction with the service

• 

  UPS

  Aug 2018 - Jul 2020

  - I got the 2nd promotion to account manager to take responsible for almost 120 key existing customers in UPS Since then :- The total customers had been increased up to over 200 customers using UPS's services. - Q2 : we've grown the total % revenue : over 150%. especially in COVID -19. I got the 1st promotion to the only sales representative one in UPS - who has no any current customers. Since then : - Approximately 50 new customers using UPS's services while 10% of them are key customers with monthly revenue around from 5000$ to 10000$ I started working as inside sales representative in UPS in 2018, at that time i was in charge of around 200 current customers. Since then :- The total customer had been gone up to almost 300 customers using UPS's services. - The % revenure of from quater 1 to Q4 is over 150%.- I had obtained world of champions : bronze medal for the total % revenue of Q3 and Q4

  • Account Manager

    Jan 2020 - Jul 2020

  • Field Sales Representative

    Jul 2019 - Dec 2019

  • Inside Sales Representative

    Aug 2018 - Jul 2019
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  Antoree

  Jun 2021 - now

  English Teacher

  - Teach english for kids from above 6 years up to secondary students and high students. - Teach communication english for workers with elementary level such as A0 ; A1; A2. - understand deeply learner's mentality with various ages try to put myself on student's shoes to have a patient for learned during teaching and explaning and decribing for helping learners understand. - opt for appropriate teaching method and curriculum for right learner. - Be open - minded and listen to learner's opinion without quick judgements. -> Particularly, I've tought total 489 hours - 8 courses with each course around from 3- 6 months. -> Specially, I got all learners's evaluation which are 5 stars after finishing each course. Show less

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  Shopee

  Apr 2022 - now

  - Manage and cooperate with Mall Accounts which belong to FMCG/FS/ELHA to run their operation smoothly on Shopee Platform. - Negotiate and collaborate with Mall Brands to push their monthly revenue and ADO ( average daily order) up. - Understand clearly about Brand’s business and Marketing packages to Consult the right MKT package to the appropriate brand to help Brand's traffic is gone up effectively. - Set up the crucial meeting with brands to pitch deck about the operation method of brand's shop on shopee platform; provide solutions relating to ads packages; MKT packages to push sales; traffic; increase visibility; show report relatings to brand's business indexes on shopee.- Analyze commercial performance and operation metrics of sellers in the program, and provide relevant solutions to optimize new sellers performance- Use data and tool to analyze data about brands performance to have a exact and effective plan for Brands - Collaborate with internal team in BD dept and multible departments such as Marketing or BA team to complete process or a project. - Join in various projects to consult the appropriate campaigns to brands to help push their performance. -> I helped 60% new brands each batch achieved ADO ( average daily order): 20 and ADGMV ( average daily gross month value) : 200$ around early 2 months. -> I consulted sucessfully around 4-5 Marketing package monthly relating to CPAS; PAID ADS which brings the efficiency promptly for Brands. Show less

  • Brand Partnership - Focus Brand

    Oct 2023 - now

  • Brand Key Account Management - Central Mall

    Apr 2022 - Oct 2023