Mark Leeming

Experience

• 

  HSBC

  Sept 2009 - Sept 2013

  Reporting to Bank Manager and Regional Sales and Service Manager. Duties include:Build and maintaining positive working relationship with Marks & Spencer Retail Management team. Develop and deliver in house training programmes to ensure all staff knowledge and accreditations up to date.Improve current levels of customer service through implementing new procedures to increase customer satisfaction and sales performance.Line Management of in-store bureau team – responsible for increasing turnover and average transaction value.Maintain compliance and regulatory standards to ensure they are in line with FCA. Show less Service and Sales Manager accountable for overall branch performance. Areas of focus include: - Performance management and coaching of Customer Service Officers to enable improved performance against targets - Deliver robust customer service to ensure branch are exceeding customer satisfaction measures- Embedding compliant sales processes throughout the branch and ensuring appropriate training and support for all front line sales staff are being utilised- Daily analysis of MI and developing strategic direction Show less

  • Service and Sales Manager (M&S Bank)

    Feb 2013 - Sept 2013

  • Service and Sales Manager

    Jan 2011 - Jan 2013

  • Retail Management Trainee

    Sept 2009 - Dec 2010
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  Be Wiser Insurance

  Sept 2013 - Mar 2016

  Training and Development Manager

  - Line management of induction and Wiser Academy trainers to ensure delivery and quality standards are maintained - Quality management – ensure Induction training standards are meeting CII accreditation standards for induction programme. This includes update and design of all materials- Managing the CPD and training log performance for 600 staff to ensure relevant and appropriate training and development needs are met.- Accountability for agents on talent development programmes. This covers sales performance and study performance- Logistical management of the programmes, scheduling for all agents on the programme.- Interviewing and selection of trainers and candidates on talent programmes.- Networking with other department managers and other senior stakeholders within the business to secure placements and develop positive working relationships- Liaising with external professional bodies and individualsPrevious roles include Lead Graduate Trainer and Talent Programme Manager. Show less

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  Three.

  Mar 2016 - May 2017

  Training Delivery Partner

  I have responsibility for organising, delivering and evaluating learning solutions to support the achievement of our business goals. This includes sales, soft skills and leadership training to all levels of employee.To do this I need to building strong working relationships a range of key internal stakeholders. Although I am primarily based within Head Office functions I also support retail estate.

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  UK Plumbing Supplies

  May 2017 - now

  Training and Development Manager

  Responsible for developing training and engagement activities for all colleagues in line with business goals. Key accountabilities include:• Design and delivering internal face to face and webinar based training modules.• Working with stakeholders to identify learning gaps to define, design and deliver relevant and engaging training.• Review and monitor all eLearning module content and completion rates to ensure they remain up to date and relevant.• Working closely with key suppliers ensuring we have correct and up to date product related training both face to face and over e Learning platform.• Maintain and improve internal communication channels to maximise engagement and effectiveness. Show less