Nancy Worster

Experience

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  IBM

  Jan 1988 - Jun 1993

  Computer Operator

  - Mainframe computer operations and print support.- Monitored daily job runs, troubleshooted ABENDs, and managed data traffic.- Wrote the first DTN runbook for Operations.- Presented DTN process to leadership.

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  Southwestern Bell Mobile Systems, LLC

  Sept 1993 - Mar 2000

  Production Control Scheduler

  - Managed call data processing schedules in the mainframe environment.- Supported mainframe Disaster Recovery processes.

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  Cingular Wireless

  Apr 2000 - Dec 2006

  - Supported NetBackup for data backup and recovery, managing master and media servers in a diverse midrange environment.- Collaborated with cross-functional teams to promptly resolve backup and restore issues.- Supported Disaster Recovery processes and troubleshooting DR tickets, strengthening our disaster recovery capabilities and operational continuity. - Managed call data processing schedules in the mainframe environment.- Supported mainframe Disaster Recovery processes.

  • Backup Administrator

    Jul 2004 - Dec 2006

  • Production Control Scheduler

    Apr 2000 - Jun 2004
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  AT&T

  Jan 2007 - Aug 2019

  Professional Storage Administrator

  - Resolved issues impacting mission-critical systems, including NetBackup, AVAMAR, and NetWorker.- Maintained compliance with Enterprise Backup Support (EBS) standards.- Achieved a $350K annual savings for AT&T by heading an internal audit of offsite tape storage resulting in the identification and destruction of 130K+ tapes.- Recognized for exemplary performance and dedication, earning several promotions throughout the years.

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  IBM

  Sept 2019 - Aug 2021

  Storage Services Specialist

  - Delivered exceptional backup solutions for midrange client servers.- Proficient in Change, Incident, and Problem Management.- Collaborated with cross-functional teams to resolve issues.- Ensured the success of other backup team members following the handoff of the new disaster recovery procedures as the creator of an intuitve checklist of the entire process.

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  Kyndryl

  Sept 2021 - Aug 2023

  Lead, Infrastructure Specialist

  - Configured and identfied rapid resolutions for encountered issues for master, media, and client servers in AT&T’s midrange environment across the Solaris, HP, Linux, AIX and Windows OS platforms. - Mitgated potential loss or interruptions by conductng problem resoluton for backups, restores, and reportng of client data.- Saved $2M+ for AT&T while freeing up 7.29PB of space in less than two years by heading the end-to-end completion of an internal project requiring the seamless migraton of client servers from Avamar to NetWorker.- Strengthened staff effectiveness during the NetWorker migration project by planning and facilitating multple training sessions.- Gathered the information needed to maintain a wide range of documentation and data for areas including recovery,compliance, and SOX audit requests.- Delivered the expertise and leadership needed for the success of Tier-3 support for disaster recovery exercises. Show less

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  DXC Technology

  Oct 2023 - now

  Advisor System Engineer