David Graupner

Experience

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  AST DTS

  Jan 2000 - Jan 2004

  SKC Manager

  Accountable for: • Development strategy• Standards and Policies• Company Success• Meeting Service Level TargetsResponsible for:• Customer success• Management of team members and direct reports• Successful development and deployment projects• Architectural oversight

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  Computer Associates

  Jan 2004 - Jan 2007

  Services Architect

  Accountable for: • Solution requirements and solution design with CA solution components• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

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  CA Technologies

  Jan 2004 - Jun 2008

  Accountable for: • Successful solution implementations with CA Solution componentsResponsible for:• Customer success• Review, determination and implementation of Best practices• Presales activities where and when required Accountable for: • Solution requirements and solution design with CA solution components• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

  • Senior Consultant

    Jan 2007 - Jun 2008

  • Architect

    Jan 2004 - Jan 2007
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  CA Australia & New Zealand

  Jan 2007 - May 2011

  CA Australia & New Zealand

  Throughout my tenure at CA NZ and Australia, I worked both as a technical consultant and services architect - to deliver quality solutions to customers using CA procucts and services.

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  Tabcorp

  Jan 2009 - Dec 2010

  Senior Services Architect (CA)

  Accountable for: • Solution requirements and solution design for the replacement of CA Service Desk r5.5 with CA Service Desk r12.1Responsible for:• Successful implementation• Leading implementation team to achieve the outcomes• Leading project implementation activities to achive the milestones• Project Subject Matter Expert• Mentoring and coaching of testing team

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  CA Technologies

  Jul 2010 - May 2011

  Senior Services Architect

  Accountable for: • Solution requirements and solution design for CA solution components• Mentoring of junior Architects• Best practice feedback to the larger CA Architect community• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

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  Datacom

  May 2011 - Aug 2012

  Accountable for: • Proof of Concepts with new tools and services• Implementation Roadmaps• Productivity and performance gains• Internal support with RFI’s, RFP.s EOI’s.• Training and mentoring of support staff• ‘Smarter” use of technology and the use of full technology suites• Vendor liaison and vendor licensing• Monitoring and Service Management systems nationally within Australia and Kuala Lumpur - being offered as a managed service.• Solution requirements and solution design for new monitoring infrastructureResponsible for:• Effective monitoring and management capabilities• Customer satisfaction• Technical strategy and roadmap• Technical aspects of the NSM Transformation program• Technical leadership of the national team Show less

  • Enterprise Tools Architect

    May 2011 - Aug 2012

  • Enterprise Tools Architect at Datacom

    May 2011 - Aug 2012
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  Hagrid Solutions

  Aug 2012 - Sept 2012

  Technical Consultant

  In this role I worked with ANZ and Xtraction Solutions to successfully upgrade 4 environments from Xtraction 3.2 to Xtraction 3.4. I assumed the role of technical project manager and solution implementer to get this project over the line in the allowed time period.

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  Datacom Systems

  Sept 2012 - Mar 2016

  Enterprise Tools Architect

  As the Enterprise Tools Architect in the Datacom national team, in conjunction with the national tools manager, I am responsible for the ongoing evolution of the national tools platform which entails, service management, monitoring and automation capabilities. (See many projects highlighted in my profile)That being said I have more day to day responsibilities - these being:-Mentor and technical consultant to my SME's, their teams and the wider Datacom community-Team integration specialist, being the first point of contact for integration discussions and implementations-Solution Architecture of both the national platform as well as any subsidiary tools or integration's with customer systems-Consultancy and advisory role -Escalation point for support and vendor issues-Trusted advisor and confidantI work both within my team and as a customer focused resource at the coal face and in most cases I am the face of the national platform in the Australian Victoria office - with the rest of my team primarily based in the NSW Office. Show less

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  Datacom

  Aug 2015 - Mar 2016

  Architecture and SME Lead

  Leading a small team of exceptional people at Datacom Investments whose roles include:-BAU Support and enablement-ITSM and Monitoring Tools based project delivery-ITSM and Tools based service improvements-Provision of new business services

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  Byte

  Jun 2016 - now

  Heading up the Byte Managed Services team responsible for the delivery of Operational and Service Desk services to our customers.In this role I was instrumental in developing the necessary processes and staff structure to mature the managed services environment and provide some needed stability and efficiencies in the delivery of services to customers.I was also pivotal to the development of a mature Service Catalogue and worked with the sales team to secure some high value customers in the managed services space.Additionally I investigated alternative monitoring options and developed a business case to replace existing monitoring systems with ScienceLogic SL1 on which we started to build a monitoring as a service business as well as providing enhanced services through this new platform. Show less

  • Head Of Managed Services

    Dec 2016 - now

  • Lead Solutions Architect

    Mar 2016 - now

  • Head of Operations

    Jun 2016 - now
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  StreamLine

  Nov 2017 - now

  Consulting Partner

  In this role I manage the "South" team consisting of consultants based mainly out of Perth and Melbourne. We engage and develop solutions that deliver new and enhanced IT Service Management (ITSM) and IT Operations Management (ITOM) solutions using products mainly from Cherwell, ScienceLogic and xMatters. Most notable recent projects include: ========================- Implementation of a solution from ScienceLogic to create a automated CMDB using ScienceLogic SL1 and ServieceNow- Development of an automated CMDB integration between Cherwell and ScienceLogic SL1, that was later purchased by ScienceLogic themselves and now forms the backbone of their Cherwell Integration offering- Development of a Python based API to simplify integration between Cherwell and external systems using the Cherwell REST API abstracted into an easier form. This was later released as Open Source- Multi stage programs to mature the configuration management processes and CMDB of customers in the financial and health sectors in Australia- Development and implementation of a DJANGO based Service Catalogue web site for internal automation and customer consumption to request cloud services - Development of a comprehensive Health Check service for ITSM and ITOM customers Show less

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  Streamline Now

  Apr 2023 - now

  Automation Alchemist