Michael Kim

Experience

• 

  UPS

  Sept 2008 - Mar 2010

  Operations Shift Supervisor

  • Meeting deadlines on a daily basis to ensure timely delivery of packages to customers• Working in conjunction with multiple departments within UPS to consolidate partial loads for cost effective transportation• Maintaining accuracy of electronic information to ensure customer receives correct information.

• 

  FedEx Freight

  Mar 2010 - Oct 2011

  Operations Supervisor

  • Communicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events.• Identify resources, manage daily workload and, in conjunction with the Operations Manager, make staffing adjustments when workload necessitates• Monitor Loss Prevention performance and ensure/assist with the development of corrective/improvement plans to address deficiencies• Forecasting work volume and setting daily production goals.

• 

  Carat USA

  Oct 2011 - Feb 2013

  Digital media operations associate

  • Assisted in gathering assets, trafficking instructions and creation of ad serving tags.• Assist in discrepancy resolution efforts for media team and publishers.• Communicate with media team, creative agency and publishers to ensure proper campaign executions.

• 

  McKinney

  Feb 2013 - Apr 2016

  Ad Operations Coordinator

  • Preparation and implementation of digital media campaigns and tracking plans.• Implement and monitor creative and landing page tests within campaigns.• Manage and implement webpage tagging strategy to improve workflow.• Troubleshoot and resolve reporting discrepancies with publishers and media team.• Create timelines with media team, creative agency and publishers for prompt delivery of assets to ensure timely campaign execution.

• 

  The Martin Agency

  Apr 2016 - Sept 2021

  Ad Operations Manager

  • Programmatic operations lead overseeing campaign trafficking in DSPs.• Manage timelines with media and creative teams to ensure timely campaign execution.• Oversee day-to-day operations of campaign scheduling, implementation and tracking.

• 

  Mediahub Worldwide

  Sept 2021 - Dec 2023

  • Maintain relationships with third party vendors to ensure proper delivery of ad campaigns.• Provide ad operations tagging and technical recommendations internally and directly to the client.• Troubleshoot/resolve technical and reporting issues.

  • Associate Director, Ad Operations

    Jul 2022 - Dec 2023

  • Ad Operations Manager

    Sept 2021 - Jul 2022
• 

  KINESSO

  Jan 2024 - now

  Associate Director Ad Operations

  • Design and implement processes, systems, and best practices for ad operations.• Responsible for integrations between programmatic, campaign management, and analytics platforms• Main point of contact for troubleshooting escalation and client communications