Krushna Rao

Experience

• 

  Magna Infotech Ltd.

  Jun 2009 - Jun 2010

  Sr. Unix administrator
• 

  Volvo IT

  Jun 2010 - Apr 2016

  • Operations Lead - Major Incident Function

    Apr 2015 - Apr 2016

  • Incident & Problem Manager

    Jun 2013 - Apr 2015

  • Shift Lead

    Jun 2011 - May 2013

  • Sr. Unix Administrator

    Jun 2010 - Jun 2011
• 

  HCL Technologies

  Apr 2016 - now

  E-E Infrastructure Service Delivery Management including runtime operations, Service Management, Process, Governance, SLA and contractual commitment towards Japanese Automobile Manufacturing Account Dual role asService Delivery Client Partner responsible for cross functional services (ITIL & Service mgmt) and runtime operational Quality.Customer service Manager for contractual deliverables for Research & Development Business unit of Volvo Group IT Process manager responsible for ITIL process operations and Quality

  • Service Delivery Manager

    Apr 2021 - now

  • SDCP - CFS & Runtime Quality / CSM - R&DP

    Nov 2019 - Apr 2021

  • Service Quality Manager

    Aug 2017 - Nov 2019

  • Consultant (Operations Lead - Major Incident Function)

    Apr 2016 - Aug 2017