Marc Ciokajlo

Experience

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  Ticketmaster

  Apr 1989 - Apr 2019

  Oversaw the creation and ongoing support of many proprietary core ticketing systems in production like environments used by many different teams across the organization for:- Software and product development- Capacity testing - Bug fixes- New hardware and OS testing/implementation- QA cycles- Service testing/debugging- Critical incident investigation- HA and maintenance cyclesBefore any new software, products, services, etc. were released into production they had to pass through these environments Show less Oversaw all aspects of on-site Data Center that supported all ticket sales for the North East region including greater NYC area, Boston/New England, Philadelphia/Delaware Vally, Buffalo/Upstate NY and Virginia. Responsible for:- 24/7/365 staffing, training and support- vendor relationships (security, HVAC, redundant power, fire protection)- coordinating procedures/maintenance with other regional Data Centers- hardware purchases and upgrades- on-site and off-site backups In addition, provided operational support for call centers, in-house staff and clients throughout the region such as:- host access and permissions- connectivity issues- event related problems and troubleshooting- report generation and development Show less

  • Sr. Manager - Core Ticketing Development Support

    Feb 2007 - Apr 2019

  • Regional Data Center Manager

    Apr 1989 - Feb 2007
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  CONSOLIDATED EDISON CO OF NEW YORK

  Aug 2020 - now

  Project Manager Scrum Master

  Agile Brains Consulting Inc. combines people, process, tools and technology to provide agile delivery solutions for your organization. We pride ourselves in being flexible, cost-effective and efficient for your training, consulting, coaching and change management needs.Consolidated Edison is going through a period of enormous change as the major supplier of electricity to the metropolitan NYC area. As a consultant who has witnessed and participated in the transformation of the world’s largest ticketing company into a true technology company, I’m proud to be assisting and advising ConEd on a similar mission as one of the world’s largest power utilities. Show less