Marc Ciokajlo

Marc Ciokajlo

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location of Marc CiokajloStamford, Connecticut, United States

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  • Timeline

  • About me

    Project Manager Scrum Master at Agile Brains Consulting

  • Education

    • Florida State University

      1984 - 1986
      Master of Fine Arts (MFA) Theatre/Theater
    • Wayne State University

      1978 - 1984
      Bachelor of Fine Arts (BFA)
  • Experience

    • Ticketmaster

      Apr 1989 - Apr 2019

      Oversaw the creation and ongoing support of many proprietary core ticketing systems in production like environments used by many different teams across the organization for:- Software and product development- Capacity testing - Bug fixes- New hardware and OS testing/implementation- QA cycles- Service testing/debugging- Critical incident investigation- HA and maintenance cyclesBefore any new software, products, services, etc. were released into production they had to pass through these environments Show less Oversaw all aspects of on-site Data Center that supported all ticket sales for the North East region including greater NYC area, Boston/New England, Philadelphia/Delaware Vally, Buffalo/Upstate NY and Virginia. Responsible for:- 24/7/365 staffing, training and support- vendor relationships (security, HVAC, redundant power, fire protection)- coordinating procedures/maintenance with other regional Data Centers- hardware purchases and upgrades- on-site and off-site backups In addition, provided operational support for call centers, in-house staff and clients throughout the region such as:- host access and permissions- connectivity issues- event related problems and troubleshooting- report generation and development Show less

      • Sr. Manager - Core Ticketing Development Support

        Feb 2007 - Apr 2019
      • Regional Data Center Manager

        Apr 1989 - Feb 2007
    • CONSOLIDATED EDISON CO OF NEW YORK

      Aug 2020 - now
      Project Manager Scrum Master

      Agile Brains Consulting Inc. combines people, process, tools and technology to provide agile delivery solutions for your organization. We pride ourselves in being flexible, cost-effective and efficient for your training, consulting, coaching and change management needs.Consolidated Edison is going through a period of enormous change as the major supplier of electricity to the metropolitan NYC area. As a consultant who has witnessed and participated in the transformation of the world’s largest ticketing company into a true technology company, I’m proud to be assisting and advising ConEd on a similar mission as one of the world’s largest power utilities. Show less

  • Licenses & Certifications

    • ICAgile Certified Professional - Agile Team Facilitation

      ICAgile
      May 2021