Tiza Anggraeni

Experience

• 

  Simply Delicious

  Oct 2012 - May 2013

  Assistant Shop Manager
• 

  IGA Cronulla

  Dec 2012 - Jan 2017

  Manager on Duty (Casual)
• 

  Garuda Orient Holidays

  Oct 2013 - Jul 2016

  Product Coordinator
• 

  Flight Centre Travel Group

  Aug 2016 - Jul 2021

  • Responsible for the ongoing maintenance product database including loading of supplier contracts, updating & amending existing information, loading specials, etc. • Answering queries from customer support and account departments to solve problems for any contract issues • Assisting Procurement with general queries about contract load/issues when required or needed • Liaising with suppliers on daily basis to maintain relationships • Attend all in-house and external training sessions as required • Assist with training or system updates to new team members or external teams in all aspects of land product as required • Resolve contract discrepancies with account department and the relevant suppliers • Take on ‘foreign correspondent’ for our external team based in Indonesia where I collaborate very closely with leaders and team members to continuously improve and streamline workflows and processes to ultimately bring their knowledge and skill sets to the same standard as local teams. My role as Content Coordinator is primarily to conduct multiple end to end investigations and solve problems on a daily basis escalated by stakeholders that relate to customers travel bookings. Show less

  • Accounts Payable Officer

    Oct 2020 - Jul 2021

  • Content/Distribution Coordinator

    Aug 2016 - Oct 2020
• 

  Luxury Escapes

  Aug 2021 - now

  Responsibilities:• Conducting monthly team performance reviews• Supporting the Market Manager team with partner queries• Partner relationship management • Supporting the commercial team to create and release tactical promotions during key periods• Interpreting connectivity documentation• Providing partner support with mapping and testing to release dynamic rates in market• Actioning maintenance for live product• Communicate with key internal and external stakeholders to ensure the success of connectivity projects• Investigate and troubleshoot connection and booking issues with a solution focus• Support customer service and supplier queries• Develop and perform quality assurance checks for new product releases• Project management – Including process development and new connectivity system integration Show less • Interpret connectivity documents and proactively liaise with suppliers to complete mapping, testing and release of dynamic rates • Action maintenance requests for live product• Communicate key rollouts and other information internally in order to ensure accuracy, efficiency and transparency across the business• Effectively engage and communicate with key internal and external stakeholders to ensure success of connectivity projects• Investigate booking and connection issues and liaise with suppliers for timely resolution• Support customer service and supplier queries• Develop and perform quality assurance checks for new product releases• Contribute towards creation and maintenance of user manuals • Application and continuous improvement of processes that ensure best practise• Investigate instances where rates are uncompetitive and liaise with suppliers to obtain rates that ensure our competitiveness in the marketplace Show less

  • Senior Connectivity Manager

    Aug 2022 - now

  • Connectivity Account Manager

    Aug 2021 - Aug 2022