Mihir Prajapati

Experience

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  Arise Solar

  Aug 2019 - Feb 2020

  Sales Team Member

  • Worked in a fast-paced environment as a proficient sales team member, implemented new strategic plans for increasing business performance and maximizing productivity• Regularly communicated with clients from diverse backgrounds and served customers’ requirements• Recommended tailored solutions to clients, by generating a revenue of $7.5K per month

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  Optus

  Jan 2021 - Aug 2022

  Retail Sales Associate

  • Worked as a collaborative self-starter member, delivered quality customer support with a focus on generating positive feedback, trained 5+ sales associates in controlling the system, customer service practices, and opening and closing procedures• Recognised for consistently achieving KPIs between 90% to 95% each month• Facilitated troubleshooting and technical support for stakeholders, raised tickets for further investigation, maintained an overall 85% Net Promoter Score (NPS) and won multiple bonuses for demonstrating high-performance benchmarks Show less

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  City of Tea Tree Gully

  Mar 2021 - Jun 2021

  Cybersecurity Intern

  • Conducted a comprehensive technical security assessment of the LoRaWAN (Low-Range WAN) IoT network, meticulously identifying potential risks and vulnerabilities.• Applied agile methodologies to enhance the security of Personally Identifiable Information (PII) and raw data collected from sensors within the council's network, scrutinizing existing processes for optimal protection.• Developed a risk matrix to assess the severity of identified risks and provided strategic cyber security recommendations to preserve business continuity.• Supported in development of mitigation strategies, aligned with governance and regulatory standards to proactively reduce the impact expected from potential threat vectors. Show less

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  Uniti Group Limited

  Aug 2022 - Feb 2023

  Technical Support Level 1

  • Collaborated with clients for access point configurations to establish robust mesh networks, optimal coverage, fortified security measures, and uninterrupted connectivity.• Proven ability to address and enhance network security concerns, showcasing a proactive approach to securing client infrastructures against potential vulnerabilities• Kept user information up to date to maintain the integrity of sensitive data to minimise the risk of unauthorised access• Demonstrated expertise in troubleshooting and problem resolution, emphasizing a commitment to maintaining secure and reliable network infrastructures via access to NBN and Opticomm portals Show less

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  Inter Intra

  Feb 2023 - now

  Technical Services Consultant

  • Delivered client-centric technical services to over 200 clients, conducting on-site visits for thorough investigation and troubleshooting of networking issues.• Supported and managed client management portals, including Microsoft 365 Admin Center, Microsoft Entra ID, AWS, and GCP. Oversaw user identity lifecycles and access control through Windows Servers.• Managed and optimized Identity and Access Management (IAM) processes, deploying Role-Based Access Controls (RBACs) and Multi-Factor Authentication (MFA) solutions. • Examined network security and efficiency through testing, troubleshooting, and updating of network equipment• Administered and monitored security infrastructure, including firewalls, and email security, and responded to security incidents such as phishing attempts and malware infections.• Conducted vulnerability assessments to identify and mitigate potential security risks, safeguarding clients' digital assets and data.• Collaborated with cloud service providers and utilised third-party security software to enhance cloud security posture. Supported clients in achieving target state cyber maturity objectives. Show less