Sunil Gautam

Experience

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  Wipro Infotech Ltd

  Jan 1998 - Jan 2001

  Customer Service Engineer
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  OpusIT Services Pte Ltd, Singapore

  Jan 2003 - Jan 2007

  Network Specialist

  Had worked with OPUSIT Services Pte Ltd (Business Partner of IBM) as Network Specialist, handling the Networking Infrastructure projects for IBM Singapore Pte Ltd. Has experience in Presale as well Project Manager. Had Lead and Managed the network of HDB, Singapore, including the Cisco switches, Cisco routers, Wireless Devices, Win2K based RADIUS server & Cisco Works server. Maintaining & troubleshooting of day-to-day network related problems.

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  IBM Singapore Pte Ltd

  Jan 2007 - Jan 2008

  Advisory IT Specilist

  -Develop Solutions that increase network productivity while reducing operational costs and eliminating redundant tasks. Perform numerous functions including Technical Architect, Implementation lead, reviews and strategic planning.-Responsible for review the design from other network Engineers/Architect in Asia Pacific region for Large Customer having 60+ sites in Asia pacific regions connected via AT&T MPLS network

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  AT&T Singapore Pte Ltd

  Jan 2010 - Apr 2020

  Global Service Assurance Manager

  - Ensuring Extra Ordinary Service Assurance performances for the most demanding and large AT&T Business Solutions Customer in Asia Pacific. - Pivotal Interface between Life Cycle Management and the Network Operations Teams, - Acting as the Escalation Point for Outsourced Customers encompassing Live Faults, Chronic Service Issues, and Service Support levels.

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  NA

  Apr 2020 - Sept 2022

  Sabbatical Break
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  Accenture

  Oct 2020 - Sept 2022

  Security Delivery Manager