Sunil Gautam

Sunil Gautam

Customer Service Engineer

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  • Timeline

  • About me

    Security Delivery Manager at Accenture

  • Education

    • Bhiwani Board of School Education, Haryana

      1992 - 1996
      YMCA Institute of Engineer, Harayana, India Computer Engineering
  • Experience

    • Wipro Infotech Ltd

      Jan 1998 - Jan 2001
      Customer Service Engineer
    • OpusIT Services Pte Ltd, Singapore

      Jan 2003 - Jan 2007
      Network Specialist

      Had worked with OPUSIT Services Pte Ltd (Business Partner of IBM) as Network Specialist, handling the Networking Infrastructure projects for IBM Singapore Pte Ltd. Has experience in Presale as well Project Manager. Had Lead and Managed the network of HDB, Singapore, including the Cisco switches, Cisco routers, Wireless Devices, Win2K based RADIUS server & Cisco Works server. Maintaining & troubleshooting of day-to-day network related problems.

    • IBM Singapore Pte Ltd

      Jan 2007 - Jan 2008
      Advisory IT Specilist

      -Develop Solutions that increase network productivity while reducing operational costs and eliminating redundant tasks. Perform numerous functions including Technical Architect, Implementation lead, reviews and strategic planning.-Responsible for review the design from other network Engineers/Architect in Asia Pacific region for Large Customer having 60+ sites in Asia pacific regions connected via AT&T MPLS network

    • AT&T Singapore Pte Ltd

      Jan 2010 - Apr 2020
      Global Service Assurance Manager

      - Ensuring Extra Ordinary Service Assurance performances for the most demanding and large AT&T Business Solutions Customer in Asia Pacific. - Pivotal Interface between Life Cycle Management and the Network Operations Teams, - Acting as the Escalation Point for Outsourced Customers encompassing Live Faults, Chronic Service Issues, and Service Support levels.

    • NA

      Apr 2020 - Sept 2022
      Sabbatical Break
    • Accenture

      Oct 2020 - Sept 2022
      Security Delivery Manager
  • Licenses & Certifications

    • Analyzing and Visualizing Data with Power BI

      Microsoft
      View certificate certificate
    • Certified Information Security Manager® (CISM)

      ISACA
      Mar 2020
      View certificate certificate
    • Essential Cloud Infrastructure: Foundation by Google Cloud on Coursera

      Coursera Course Certificates
      May 2019
      View certificate certificate
    • Foundations of Everyday Leadership

      University of Illinois at Urbana-Champaign
      Jun 2019
      View certificate certificate
    • Google Cloud Platform Fundamentals: Core Infrastructure by Google Cloud on Coursera

      Coursera Course Certificates
      May 2019
      View certificate certificate
    • ICAGILE CERTIFIED PROFESSIONAL - AGILE TEAM FACILITATION

      ICAgile
      Aug 2020
    • DevOps Essentials

      Linux Academy
      May 2020
      View certificate certificate
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • AWS Certified Solutions Architect - Associate

      Amazon Web Services (AWS)
      Jul 2019
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      May 2020
      View certificate certificate
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Aug 2020
      View certificate certificate
    • Certified SAFe® 5 Agilist

      Scaled Agile, Inc.
      Sept 2020
      View certificate certificate