Natalie Darby🔸

Experience

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  Performis

  Jan 2006 - Jan 2010

  GM Finance

  Performis, a registered training organization with the strict reporting requirements that are associated with a regulated industry, required me to ensure that data was collected in an appropriate way so that it could be reported on accurately and efficiently to state departments as well as provide audited accounts and prove business viability on an annual basis. Managed a team of five and worked with all departments within the business. Budgeting with the sales department, to input within the administration team as well as the preparation of managerial accounts on a monthly basis and presentation to the board. Major achievements• Established structured and documented systems for the efficient capture and processing of data to enable informed business decision making. • Set up of data management systems including accounting database procedures, student management web-based database reporting through Access, MS CRM database for customer contacts as well as curriculum material.•Leader in change management programs.•Successfully defended the organisation's position against claims from NSW Office of State Revenue in relation to payroll tax. Show less

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  Darby Ink

  Jul 2010 - Mar 2021

  Contract eLearning Developer, Instructional Designer, Learning Expert, Compliance Trainer

  Darby Ink was established to offer expertise in adult education, workforce development, VET sector education for RTOs, business and the finance services industry to name a few. Rebranded for a time, as Crafted Learning, contracting services were provided for instructional design, eLearning development (including micro learning, video and animation), facilitation, assessment and eLearning project management services. Known for superior customer service, on-time delivery and a focus on tangible results.Key Achievements• Improved and sustained compliance with Cyber security policies resulting in significant decrease in exposure to cyber threats – case study available.• Instructional design and facilitation work for key clients including Leidos (at the Australian Taxation Office), CPA Australia for DeakinCo, Goodman Fielder, RTO Intelligence, AAMC, Franklyn Scholar, Performis, Wise Guy Training, Precision Group utilising best practice adult learning theory.• Exam question writing and review, Pearson Vue for CPA Australia.• Workforce development training and financial capability uplift for ASIC and ATO, Colonial First State and the SMSF Academy through Money101.• Financial literacy and customer education for Westpac (Davidson Institute), AMP, Bunnings, ANZIIF, Class Super and ME Bank (ASIC MoneySmart Week Award 2013).• Compliance training for Colonial First State, CUA and Yamaha Motor Finance.• Library of over 80 online short course modules for Metcash, with content both bespoke and aligned to national qualifications for implementation across hundreds of IGA and Foodworks stores to build store standard consistency through the Metcash national training academy.• Design and creation of a suite of Learning Bites (short modules) for customisation and contextualisation to speed up the process for training organisations and corporates looking to build their online offering.• Creation of bespoke product education eLearning modules for Goodman Fielder. Show less

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  Endeavour Energy

  Nov 2016 - Nov 2019

  Reporting to the Organisational Change Management Lead during a period of transition from government to semi-private corporation. My role was to lead the training and development for Endeavour Energy through the transformation and Technology Program initiatives. This included new ways of working, implementation of SAP systems, setting up change champions (Trailblazers) and expansion into contestable works.Key Achievements• Design and deployment of Click workforce management software training for office and field staff• Tech Program strategy and SAP training development process including SAP EnableNow standards and templates, SuccessFactors LMS to support for organisation wide eLearning • Activate and Agile training for project team to enable the implementation of SAP across the business• Competing Fairly training to support and improve regulatory licence requirements• Cyber Security initiatives while supporting and encouraging the increased use of technology devices, including Acceptable Use animation, Cyber Savvy eLearning and Cyber Security for Techies• Supported roll out of Windows 10 and Office 365 including learning pathways in Articulate Rise• Trailblazer program rollout to upskill and support the organisation through large change initiatives and to embed the use of new application including SharePoint, Teams and Onenote; this included two Basecamps, quarterly sessions, eLearning, teleconferences, weekly emails and group meetings.• ADMS (Advanced Distribution Management System) training strategy and training for project team for the successful implementation of a new Asset Management system across the electricity network. Show less

  • Training & Enablement Manager - IT Project

    Jun 2018 - Nov 2019

  • eLearning Developer

    Nov 2016 - Jun 2018
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  Opportune Professional Development

  Sept 2020 - Nov 2024

  Opportune Professional Development is a registered training organisation (RTO ID: 60072) designing and delivering workforce development within the VET sector. Reporting directly to the CEO my role included managing a team of trainers, assessors and administrators to achieve high quality, compliant outcomes for tertiary participants under the Australian Qualifications Framework in line with company budgets. Key Achievements• Operational expenses kept within budget• Improved ‘Right First Time’ and completion results across all qualifications by fostering, embedding and actioning continuous improvement across the business• 4.5 stars and above feedback results for all programs• A happy, productive, cross-skilled and effective team“Natalie was a highly effective leader, known for building strong relationships and driving change at pace in a high change, customer focussed environment. She had a unique ability to translate complex regulatory requirements into practical policies, processes, systems and training that delivered sustainable results. During her time at Opportune, she fostered a strong, quality-focused culture, consistently exceeded budget targets, and cross-trained a remote national team to build capacity and enable business growth. Her focus on sustainability ensured that changes were embedded for the long term.” Show less Reporting directly to the CEO my role was to coordinate various projects, including information management; audit readiness and compliance; design, development and implementation of bespoke learning programs; upskilling of trainers and assessors within the organisation.Key Achievements• Efficient integration of CRICOS (international RTO) with domestic RTO to achieve productivity gains, improve and measure compliance with RTO Standards, and reduce duplication of work• Implementation and embedding of information management and remote working policies to achieve a highly collaborative and effective team remotely located across Australian states• Key business data visibility: effective gathering, measuring and reporting of data to improve operational efficiency, RTO and state funding compliance, as well as student outcomes across key performance indicator areas including participant feedback and progression• Implementation of LMS (Learning Management System) and program changes to improve participant outcomes, reduce participant time-off-tools, increase internal efficiency by reducing facilitator costs and increasing the accuracy of forecasts for government claiming.• Successful implementation of programs for Coles and McDonalds.• Implementation of Work Health and Safety Systems• Organisational Capability uplift“Nat is one of the best listeners in the team & always cares about everyone’s input.” “Passionate and a problem solver.” “Nat is super open and I love she asks for feedback.” “The queen of systemisation and organisation.” “Nat is super talented at problem solving, finding efficiencies and solutions. Always ready to help.” “Nat wears so many hats … I love how Nat is open for feedback and working through changes.” “Quick to get things done while maintaining high quality standards.” “Nat: Efficient! She gets things done. She makes me think in new ways.” “Nat is insightful, perceptive and approachable.” | Opportune Team October 2023 Show less

  • General Manager Operations

    Sept 2023 - Nov 2024

  • Project Manager

    Sept 2020 - Sept 2023