Vishwas Gangaraja

Experience

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  Accenture

  Sept 2012 - Apr 2014

  Collections Analyst

  • Manage a broad scope of internal processes encompassing the daily management of billings, collections and month-end closings with a focus on Accounts Receivable functions.• Reviewing and releasing sales orders submitted by partners of client based on various check such as credit line, high past due, formats used by customer for their Purchase Order number, Billing and Shipping address along with pricing validation.• Reviewing credit line and flagging escalation on any high collection risk which affects the key metrics such as 31+ past due debt & Cash collectible in form of sending Shipment and Credit hold recommendations to business.• Posted unidentified cash receipts to specific division by sending the remittance advice to Cash application team, here by which maintains lower unidentified and unallocated cash.• Validating the dispute or complaint flagged by customers and so on performing sales adjustment forms (SAF) which may either result in a Credit/Debit note.• Identified and Reconciliations to be performed in case of mismatch between the status of invoices with our system and partner’s system, here by which maintains accurate status of the account.• Rigorous follow up to be made and then on attending weekly/fortnightly calls, highlighting and escalating issues to higher management of customer which gives them an opportunity to save themselves from being flagged for Credit/Shipment hold in case of non-adherence to payment terms. Show less

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  Intrado

  May 2014 - Dec 2021

  Collections Specialist

  • Handled North America & EMEA region with a portfolio of 700+ accounts (Wholesale Clients). Usage of ERP tools – Oracle Cloud; Esker & Salesforce for Collections activities.• Worked closely with Billing side on reviewing Contracts; Order forms; Purchase Orders; & other Invoicing requirement like Credit/Debit Memos, while handling Customer disputed line items.• Performed needful Reconciliation on erroneous/duplicate payment applications. Support Cash Apps team on Unallocated/Unapplied receipts; Refunds & WHT certificates.• Validating the disputes flagged by customers and so on working internally with the relevant departments (Billing/Credits; Cash Applications; AP Finance; Implementations etc.,) to resolve the issues.• Review of non-standard payment term/extensions. Update timely Collection Notes/Dispute Codes/Payment Promises & identify alternate Contacts for Unresponsive Debtors via Skip tracing. • Worked on 90+/ 120+/ 180+/ 360+ buckets on a top priority basis. Understanding the root cause of the Disputes, and upholding DSO days. Regular maintenance of the 31+ bucket.• Rigorous Follow up/Calls to be made and then on attending weekly/fortnightly meetings, highlighting and escalating issues to Sales and higher management of customers, from being flagged for Account Suspension in case of non-adherence to payment terms.• Service-hold warning sent to the Customers. Dunning letters issued further to the customers through the internal Legal team, demanding the payment of the overdue debt. Finally sent to the third- party Collections in case of non-adherence of the Dunning letter.Achievements:• Have met monthly Collections targets on given Accounts Portfolio. Trained the new hires in terms of understanding the new Process and Tools like Esker & Salesforce.• Reconciled the top disputed billers (Ex.: SingTel; Vodafone; Datacom) and collected the significant cash clearing 90+/180+/360+ buckets, withdrawing DSO from 81 days to 53. Show less

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  Accenture

  Jan 2022 - now

  QTC Operations Lead