Swati M.

Experience

• 

  Old Navy

  Jun 2021 - Jan 2023

  Retail Sales Associate

  • Peer to peer coaching by providing on the job training • Support in various areas such as sales floor, fitting room, back stock • Process multiple transaction through the POS system • Providing excellent in store shopping experience by resolving customer complaints• Maintained cleanliness and organization of dining areas and workstations

• 

  LCBO

  Dec 2022 - now

  Customer Service Representative

  • Delivered exceptional service using POS system, ensuring customer safety and satisfaction• Leveraged extensive product knowledge to assist customers in making informed purchases• Maintained a clean, organized, and safe store environment• Performed tasks such as inventory management, truck unloading, and shelf restocking• Promoted charitable donations to support community health initiatives

• 

  Boston Pizza International Inc

  Jul 2023 - Aug 2023

  Dining Room Server

  • Efficiently managed orders, ensuring accuracy and timely delivery• Assisted in training new staff on service protocols and menu knowledge• Handled cash and card transactions, maintaining accurate till balances• Addressed customer inquiries and resolved complaints to enhance satisfaction• Maintained cleanliness and organization of dining areas and workstations