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LaPheadra Boss

LaPheadra Boss

3-1-1 Telecommunicator

Followers of LaPheadra Boss96 followers
location of LaPheadra BossSt Paul, Minnesota, United States

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  • Timeline

  • About me

    Aspiring IT Professional | ACI Learning IT Student | Targeting ITIL, CompTIA A+, Net+, Sec+ Certs by 09/2023 | Seeking opportunity as IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support

  • Education

    • Prairie View A&M University

      -
      Bachelor of Arts - BA Political Science and Government

      Activities and Societies: Pi Sigma Alph/ Gamma Psi Omega

    • Lindenwood University

      -
      Masters in Fine Arts Writing

    • ACI Learning

      2023 -
      Computer User Support Program

  • Experience

    • City of Houston

      Jun 2012 - Dec 2013
      3-1-1 Telecommunicator

      * Inbound supplement support lime to alleviate non-emergency build-up from being routed to 9-1-1.* Provided general information related to city ordinances, policies and procedures.* Submitted, monitored and maintained Service Requests until their completion.

    • United Behavioral Health Solutions (UBHS)

      Dec 2013 - Jan 2015
      Claims Customer Care Professional

      * Received inbound calls pertaining to Substance Abuse/Mental Health insurance claims.* Processed and evaluated submitted claims in relation to benefit eligibility.* Provided an Explanation of Benefits and submitted Pre-Authorizations and Pre-Determination requests.

    • MTM, Inc.

      Aug 2016 - Jan 2019
      Customer Service Representative

      * Utilized all communication types to schedule evaluations, installations and maintenance.* Built and maintained relationships with vendors and manufacturers.* Coordinated the shipment and receival of medical equipment and parts.* Processed and deposited all forms of payments with receipt generation for clientele.  Scanned and uploaded contracts, addendums, and other documents into IT servers.

    • 101 Mobility

      Aug 2019 - Mar 2022
      Customer Care Specialist

      * Utilized all communication types to schedule evaluations, installations and maintenance.* Built and maintained relationships with vendors and manufacturers.* Coordinated the shipment and receival of medical equipment and parts.* Processed and deposited all forms of payments with receipt generation for clientele. * Scanned and uploaded contracts, addendums, and other documents into IT servers.

  • Licenses & Certifications

    • CompTIA Network+ (In Progress)

      CompTIA

    • CompTIA Security+ (In Progress)

      CompTIA

    • ITIL Foundation Level (In Progress)

      CompTIA

    • CompTIA A+ (In Progress)

      CompTIA