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Naveen G.

Naveen G.

Technical Support Engineer

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location of Naveen G.Bangalore Urban, Karnataka, India

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  • Timeline

  • About me

    Process Manager at Wipro

  • Education

    • Mahbert High School

      -
      High School Diploma

    • Utkal University

      2010 - 2013
      Master of Computer Applications - MCA Computer Systems Networking and Telecommunications

    • Great Lakes Institute of Management

      2018 - 2020
      Master of Business Administration - MBA

  • Experience

    • Hewlett Packard Enterprise

      Jun 2013 - Nov 2016
      Technical Support Engineer

      Headed HP SMARTFRIEND Premium queue along with GL and SGL.Provided support to on Call Agents on the floor.Took Escalation calls and provided resolution in allotted time-frame to the customers.Prepared reports for the agents on their performance on daily basis.Attended Client calls for the improvement of the Process.Also headed HP PC TUNE UP process along with a Team Leader.Provided support to on Call Agents on the floor.Took Escalation calls and provided resolution in allotted time-frame to the customers.Prepared reports for the agents on their performance on daily basis Show less

    • Wipro Digital

      Nov 2016 - now
      Process Manager

  • Licenses & Certifications

    • CompTIA A+ ce Certification

      Udemy
      Jun 2019