Phill Naylor

Experience

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  Bose Corporation

  Apr 2006 - Sept 2009

  Technical Support Specialist II / Graphic Designer for Product and Technical Support

  As a PTS Specialist II you will be the primary contact for Bose customers, responsible for pre and post sales problem resolution, technical troubleshooting, product assessment and service option recommendations. You will interface directly with end-consumers, Bose re-sellers, factory stores, foreign distributors and dealers, repair facilities and Bose field sales force regarding product support issues and solutions. You will consistently apply customer service communication engagement skills and in-depth knowledge of Bose products, audio/wireless/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.You will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, generalInstructions on new assignments. Show less

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  Avid

  Sept 2008 - Jun 2016

  Multimedia Producer Training Developer | Avid Customer CareThe Creative Learning Team provides state-of-the-art ways to educate customers and internal Avid employees on relevant hardware and software related topics. We achieve this through polished multimedia production available on web and internal servers.I operate across department lines to ensure information is updated and relevant in reference to Avid’s top professional resources. I work very closely with marketing to maintain an accurate portrayal of Avid’s message and brand, and do so through advanced audiovisual mediums, like motion graphics, screen capture, and professional sound design.Current Responsibilities:Manage content creation and production for the "Avid Customer Care How To Video Series" designed to educate current and future clients on various aspects of Avid's workflow. Responsibilities include Training Course Development , Full Video and Audio Production including: Camera Operation, Lighting, Editing, Motion Graphics, Soundtrack and On Screen Presence. With certifications spanning Avid’s entire product line I also lead a small team in developing new ways of training employees company wide through interactive modules, motion graphics, and screen recordings adopted across multiple departments including Avid’s world class support team, marketing, product development and sales. Show less Develop and Produce Content for internal employees and external customers and partners.Work cross function to ensure learning objectives are met.Work with Avid Education to develop online courses for Avid Enterprise products.Research and write scriptsRecord and perform voice over for material created.Occasional on screen talent Adobe Creative Suite, Avid Products, Camtasia, ScreenFlow, Storyline, Captivate, web-ex, Join Me, Learning Central, SCORM, Canon DSLR, Sony Cinema Cameras, Panasonic P2, Location lighting. Show less

  • Customer Care Expert | Lead Creative Learning

    Sept 2008 - Jun 2016

  • Curriculum Development Manager / Multimedia Producer

    Sept 2008 - Jun 2016
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  Cengage Group

  Jan 2012 - Jan 2015

  Technical reviewer

  Credited in 2012 for technically reviewing 6 text books currently on sale worldwide called the Avid Learning Series covering Avid’s Media Composer, Advanced Effects, Pro Sound for Picture and more published under Cengage Learning.

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  Mamarella Media Group

  Aug 2013 - Aug 2013

  Audio Engineer | Sound for Film - Women who loved Poe

  Responsible for Syncing, Editing and Scoring a short film.The Women Who Loved Poe is a film installation revealing the interior life of writer Edgar Allan Poe, as told by the women who loved him. As is the case with most people, Edgar Allan Poe’s talent and temperament, vocation and career path, successes and failures, are all embedded in his relationships. In order to understand Edgar Allan Poe as more than just a master of the macabre, one has to examine his relationships with the women in his life, as they played a crucial role in the longevity and trajectory of his emotional health and artistic endeavors. Show less

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  Reborn Media Company

  Feb 2016 - now

  Founder

  Reborn Helps Innovative Companies Crystalize Their Message Though Smart Content And Well Thought Out Strategies.NEW IDEAS & TECHNOLOGYWe work with people ready to take on new ideas & technology, that treat their customers like they treat their family and who are ready to step into the full potential of their business.What we won’t do is work with people who are desperate and unmotivated or who care about money more than their customers.We are not here to make artsy videos, ring your doorbell, give you a product and run.That’s the very problem we are committed to changing.The visual era exists to help meaningful businesses expand in the worldwide community of online communication, sales, and opportunities.This is how we change everything.#BEREBORNIN2020 Show less