Donna Craft

Experience

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  Blue Cross and Blue Shield of Alabama

  Dec 1998 - Nov 2010

  Served as liaison for the Large Group Marketing Account Executive Team and Group Administrators of Large Group accounts of BCBSAL. Serviced health benefit accounts with self funded employers. Responsible for implementing benefits for customers within BCBSAL system and researching hi-dollar claims and appeals issues. Assisted in the preparation of materials for employee meetings and was participated in customer meetings as a representative of BCBSAL.. Provided senior level administrative support to Vice President and Account Executive Team of Large Group Marketing. Scheduled and organized complex activities such as meetings, travel and department activities for all members of the Executive Team. Created and developed visual presentations. Worked independently and within a team on special projects. Acted as project manager for special projects,which included:planning and coordination of offsite Advisory Board Meetings,

  • Marketing Internal Service Representative

    Jul 2008 - Nov 2010

  • Administrative Assistant

    Dec 1998 - Jul 2008
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  Dr. Russell Peterson

  Feb 2011 - Jun 2014

  Receptionist

  First point of contact in busy medical practice, responsible for a wide range of duties including reception, bookkeeping, records management, presentations, correspondence, technical support and public relations.

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  Next Step Care

  Jun 2014 - Jan 2016

  Administrative Assistant

  Serve as Administrative Assistant to Administrator, Team Leader and 8 Case Manager for Managed Care Program.

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  CHSGa

  Jan 2016 - Jan 2022

  Case Manager

  Identify, plan and coordinate community-based services for members enrolled in the EDWP Elderly and Disabled Waiver Program.Maintain monthly contact and documentation with members, conducted quarterly home visits, PCP visits and hospital visits to provide management of services.Manage high case load of 90 members.Develops and monitors members plan of care, to include progress toward meeting goals and self- management skills.Monitor health care plans and propose changes to health care plan as needed to assist changes in members health conditions.Served as an advocate for members on matters including their clinical status and treatments plans.Work collaboratively with home care providers, hospice team, care team coordination physicians’ groups to provide members the optimal care.Attended weekly team meetings to discuss member issues.Serve as liaison between clients, physicians and providers. Build strong client/provider relationships. Show less

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  Primecare Home Care Services, Inc

  Jan 2022 - Apr 2023

  Health Coach/Case Manager

  • Served as a Health Coach and Marketing Representative for Client’s that were Elderly and Disabled and qualified for Structured Family Care services under the Georgia Medicaid Waiver program. • Planned and coordinated Marketing events to educate the community on this valuable resource. Hosted lunch and learns with referral sources, hosted bingo events at Assisted Living Centers, and advertised our program at events in the metro Atlanta area. Assisted client and Primary Family Caregiver with determining eligibility and resources to complement the SFC program.• Represent Atlanta Structured Family Services at provider, advocacy and partnership meetings within the community.• Provides ongoing health coaching and training to the Primary Family Caregiver to ensure all client goals are met.• Maintain effective communication with the Primary Family Caregiver, RN and Medicaid Waiver Case Manager.• Enhanced health stability for Elderly and Disabled patients through conducting monthly supervisory visits to provide additional in home support and community-based services resources.• Built positive relationships with the patients and their family members, and always made myself available to ensure they felt safe and secure Show less

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  Touching Hearts at Home

  Jan 2023 - now

  Client Care Representative
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  Traditions Health

  May 2024 - now

  Account Executive