Cartier Sadler

Experience

• 

  Walmart

  Jul 2016 - Aug 2020

  Customer Service Representative

  • Provided exceptional front-line customer service while assisting, on average, 150 customers daily with inquiries, returns, and product information.• Worked closely with associates and management to maintain store standards, manage inventory, and ensure efficient operations.• Created a welcoming environment by greeting customers and ensuring positive interactions, setting the stage for excellent customer experiences.• Effectively communicated with existing customers to employ loss prevention policies, maintaining store security and inventory control.• Managed cash registers with accuracy, balancing the till daily with 0 discrepancies, ensuring smooth end-of-day financial operations.Notable achievements while in the position included:- Delivered a level of service that contributed to a 20% increase in customer satisfaction. Show less

• 

  Charles Schwab

  Sept 2020 - Dec 2023

  Financial Services

  • Collaborated closely with colleagues, mentors, and management to share insights, best practices, and training to ensure a consistent and superior client experience.• Engaged in continuous professional development, staying updated on the latest financial products and services, which enhanced the quality of advice provided to a diverse client base.• Actively participated in the training of new employees, focusing on company procedures to maintain a high standard of client service.Notable achievements while in the position included:- Delivered sound financial advice tailored to client needs, helping clients navigate complex financial decisions and contributing to a 15% increase in client satisfaction scores.- Actively identified and addressed potential client concerns before they escalated, leading to a 10% reduction in client complaints. Show less

• 

  Motorola Solutions

  Dec 2023 - now

  Service Desk

  •Provided Tier 1 support for government and public safety clients, facilitating troubleshooting over the phone and email to ensure prompt resolution of technical issues.• Assisted in monitoring system performance and coordinating with technical teams to address incidents, contributing to a 10% improvement in response times.• Acted as a primary contact for high-priority service requests, adhering to service-level agreements (SLAs) and ensuring compliance with customer-specific contract requirements.• Accurately recorded issue details, solutions, and procedural updates in the system to maintain a comprehensive knowledge base and streamline future troubleshooting efforts. Show less