Lawanda Strhan

Experience

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  North Texas Housing Coalition, Inc.

  Apr 2008 - Jun 2014

  Manager, Counseling Center Manager

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.• Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures.• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. • Oversee daily operations related to Loss Mitigation and Foreclosure Intervention Services• Proficiency with loss mitigation default processes, DIL, Short Sale, SCRA, collections, FCL, BK, etc. • Review non-performing loans to determine regulatory and investor requirements are met with regard to Loss Mitigation workouts• Provide excellent customer service to clients and corporate partners via phone, email and face to face interactions• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.• Coordinate activities with others internally and externally as needed• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work Show less

• 

  Urban Leauge of Greater Dallas

  Jun 2014 - Mar 2015

  Manager

  • Analyze internal processes while recommending and implementing procedural or policy changes to improve operations• Hire and monitor performance of clerical and administrative personnel.• Manage leasing of facility space as well as oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.• Plan, administer and control budgets for contracts, equipment and supplies.• Prepare and review operational reports to ensure accuracy and efficiency while adhering to goals and deadlines• Process and issue employee paychecks and statements of earnings and deductions.• Compute wages and deductions, and enter data into computers.• Compile employee time, production, and payroll data from time sheets and other records.• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies; Conduct verifications of employment.• Assisted with VITA services preparing tax returns• Coordinated with other agencies financial education programs targeting at risk families• Managed volunteer applications and screening process Show less

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  Commerative Air Force

  Jun 2015 - Mar 2023

  Member Services Coordinator

  • Coordinate all activities related to Member Services• Reconcile membership database with invoice spreadsheets for monthly payments• Provide customer service support for all members and satellite office staff• Plan, administer and control budgets for contracts, equipment and supplies.• Preparation of membership fulfillment materials, including new membership packets• Processing and metering of incoming and outgoing mail.• Provide assistance to the other Member Services staff as needed.• Train local units how to recruit and prepare roster information • Assisted with VITA services preparing tax returns• Coordinated with other local youth groups and schools to educate youth on Rise Above initiative. • Managed volunteer applications and screening process Show less

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  Commemorative Air Force

  Jul 2015 - Mar 2023

  Member Services Manager
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  Ascend Dallas

  Feb 2023 - now

  Senior Site Manager