Hansel Pierre Doan

Experience

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  Nevada Cyber Club

  Jun 2019 - Aug 2019

  Member

  Participated in meetings, cyber workshops, CTF events, and helped teach kids in middle school to build websites and help garner attention to being proactive in cybersecurity. We also helped recruit and inspire future tech workers from the middle school.

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  Cybersec BIP

  Jun 2020 - Aug 2020

  IT Support and Lab Validator

  Computer lab validation and documentation. Polishing and developing tutorials. Work with VMs in order to validate unique cyberspace operations labs (full-spectrum).

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  Java Programming

  Jan 2021 - Jan 2021

  Java Programming

  Develop programs using NetBeans IDE for class projects. Programs include calculators, simple games, and simple outputs. Use primitive data types, arithmetic operators, decision-making statements, relational and equality operators, selection and repetition structures, strings, and arrays, along with data structures. Learned basic input/output statements and precedence of arithmetic operators.Construct programs using methods with access modifiers.Learned and used method overloading and class constructors.Learned classes, encapsulation, wrapper classes, and basic exception handling. Show less

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  Truckee Meadows Community College

  Jan 2021 - Jan 2021

  Learned digital and analog networking. Create network topologies via Cisco Packet Tracer, configuring Cisco router and switch hardware, and prepare for the CCNA. Configure, update, and manage Linux system via the Ubuntu distro. Learned mail servers, web servers, creating and modifying users/groups, modifying permissions, writing bash scripts and setting up cron jobs, and--finally-- advanced Linux troubleshooting. HTML, CSS, PHP, SQL, and Linux development to create website/design a portfolio website.

  • Packet Tracer

    Jan 2021 - Jan 2021

  • Linux System Administration (Student)

    Jan 2021 - Jan 2021

  • Web Development/Design (Student)

    Jan 2021 - Jan 2021
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  Truckee Meadows Community College

  Mar 2022 - Aug 2022

  Help Desk (Student)

  Answer multi-line phone system, gather info, logging, dispatching, and tracking all requests for service and support. Assist students and staff with issues regarding password resets, accessing accounts, and general information. Installations and basic in person troubleshooting.

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  Greater Nevada Credit Union

  Jun 2023 - Dec 2023

  Information Technology Specialist

  Managed and supported over 400 device and ensured high staff satisfaction levels.Install, maintain, troubleshoot devices and equipment.Manage and resolve IT issues. Utilized ConnectWise suite and over 10 FinTech software.Utilized Windows management tools to manage over 400 employees.Maintain accurate documentation for IT including inventory, license, KB, and troubleshoots.Weekly device imaging, user offboards, printer setup, network patch, VPN configurations.Managed over 200 legacy service tickets down to less than 40. Show less

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  AGS - American Gaming Systems

  Feb 2024 - Dec 2024

  Information Technology

  Security analysis using Cortex XDR across 300+ endpoints, handling detection, response, and black/whitelist management. Reviewed antivirus alerts and logs, resolving ~3 incidents weekly to improve overall security posture. Responded, closed 10+ cybersecurity tickets daily.Resolved tickets for 500+ employees within 24 hours-- ensuring minimal downtime (including hardware troubleshoots). Patched 300+ endpoints in the environment, raising compliance from 70% to 95% in 2 months to mitigate vulnerabilities (updates, continuous monitoring, deploying through Ivanti). Mitigated risky user activity in Azure by enforcing MFA, resetting credentials, implementing continuous monitoring to reduce compromised risks.Managed access control - user provisioning for 500+ staff using AD, Azure, Verkada, M365 Admin, including MFA, SSO configuration, security and distribution group management for access. Utilized Netwrix for AD auditing; create reports for weekly AD changes. Participated in incident tabletop exercises, establish goals for incident response process. Ran monthly SOX compliance reports, to streamline management workload. Configured Microsoft Defender to prevent phishing, domain filters, manage quarantine, reports. Automated deployment and imaging for 300+ devices using SCCM, reducing setup time and improving operations efficiency. Developed PowerShell scripts to automate routine tasks, improving efficiency. Support 20+ specialized and backend apps across departments. Edit Jira workflows, automate emails, custom fields. Integrated Jira 3rd party apps Show less

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  Nordstrom

  Dec 2024 - now

  Information Technology