Patrick Noonan

Experience

• 

  ComputerLand UK Ltd

  Aug 2006 - Apr 2010

  Remote Desktop Support Analyst
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  Capita

  Apr 2010 - Jun 2011

  Remote Desktop Support Analyst
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  Dell

  Jun 2011 - Jul 2013

  Systems Integration Analyst

  • System administrator of McAfee Endpoint Encryption server (Safeboot) for users spread over the UK, EMEAR and APAC regions. Worked on a project to upgrade the infrastructure from v5.2.5 to ePO 4.6 and EEPC 6.2; incorporating the above regions and the US.• System administrator of Sanctuary device control (Lumension). Responsible for the infrastructure upgrade to v4.4 to allow Windows 7 support. Worked on a project to implement the Lumension Patch Remediation system with the US team to allow centralised application patching / vulnerability detection• Part of a technical consultant team for Windows 7 migration issues. Escalation point for project managers and support engineers; working with system administrators and infrastructure support teams to provide resolutions for estate wide Windows 7 issues• Monthly distribution of Windows updates via WSUS (5,000+ machines). Remediation of non-compliant computers.• MSI creation and deployment, minor exposure to Orca and WPS (Wise package studio). Distribution and reporting via BMC Bladelogic (Marimba)• Intermediate AutoIT scripting knowledge. Automation of silent & user interface deployment scripts• OS deployment management of RIS system (Windows XP). Creation of Windows 7 images and implementation of multi-site WDS / MDT 2010 solution• Minor exposure to VMware vSphere 4.1. Creation of templates/snapshots for workstation deployments• Creation of Wiki knowledgebase for support engineers to centralize fix documents• Intermediate Excel knowledge. Management reporting, pivot tables, vlookup Show less

• 

  Computacenter

  Jul 2013 - now

  • Part of a small team responsible for the upkeep and maintenance of 8 customer’s SCCM infrastructure servers, SCCM 2007 and 2012 spanning various service pack levels. Also responsible for 3rd party applications such as 1E Nomad, NightWatchman and WakeUp, plus Wyse Device Manager (WDM).• Implementation, repair and decommissioning of SCCM site servers for various projects• Involved in numerous SCCM migration projects and acceptance in to service, SCCM 2007 to 2012 and SCCM 2012 to Current Branch• Escalation point for the deployment teams who utilize the SCCM environments, providing training and best practice guidance• Planning and implementing SCCM upgrades such as SCCM 2012 RTM to 2012 SP2 ensuring a smooth transition with minimal downtime to services• Designed and implemented a 1E NightWatchman solution to automate shutdown and wakeup of ~4,000 computers. Saving the customer ~£80,000 in energy costs per year and helping to reduce their carbon footprint. Show less • Deployment analyst supporting multiple companies and their environments• Responsible for large scale MSI software deployments via SCCM 2007 and 2012; App-V software deployments via SCCM 2012 and MS Application Virtualization Management console; and security patch deployments via SCCM 2007, 2012, WSUS and BMC Bladelogic.• Publishing content (software / scripts) to SCCM 2007, 2012 and App-V management console. Creating AD security groups, SCCM collection links and deployment adverts. Supporting deployment projects through the OAT/UAT phases and in to production.• Creation of WQL reports for SCCM 2012 and SQL queries for custom reports• VBScript knowledge to automate deployment/remediation activities• Discussion of planned system changes & deployments with change management teams in accordance with ITIL best practices.• Providing an escalation point for the service desk to aid deployment issues (collection membership rules, SCCM client log file investigations)• Responsible for new starter training within the team• Maintaining customer documentation to ensure processes are repeatable and accurate• Customer site visits to assist with AIS (acceptance in to service) activities and process discussions Show less

  • Microsoft SCCM Infrastructure Specialist

    Oct 2014 - now

  • Technical Analyst - Patch and Deployment

    Jul 2013 - Oct 2014