Michael George

Experience

• 

  Welcome Financial Services Ltd

  Feb 2003 - Nov 2004

  Sales Executive
• 

  Direct Line Group

  Aug 2005 - Apr 2008

  Sales and Retentions Advisor
• 

  E.ON UK

  Aug 2008 - Nov 2014

  Maximising opportunities on sales, retentions and account queries for SME business customers. -Processing and registering terminations and objections whilst seeking to retain these accounts through tailored products. -Ensuring a fair outcome for our customers whilst maintaining compliance at all times. -Collection, analysis and compilation of competitor intelligence, that is sent and presented to key business stakeholders. -Management of customer’s expectations, showing empathy and sympathy to minimise dissatisfaction and following our complaints process where applicable. -Contribute in a positive manner in open forum meetings and coaching sessions. -Positive participation in regular team meetings to share best practice with colleagues and team managers -Outbound and inbound experience Show less

  • Credit Operations Team Leader

    Jun 2013 - Nov 2014

  • Microgeneration sales consultant

    Aug 2011 - Jun 2013

  • SME Sales Consultant

    Aug 2008 - Jul 2011
• 

  Retail Assist

  Apr 2015 - Aug 2015

  IT Analyst

  This was my first technical role which allowed me to get involved with a range of different software and hardware in order to provide technical support for Retail Assist’s newest client Signet. Time management was essential in order to adhere to the Service Level Agreement (SLA) for ticket resolution and the Average Speed of Answer (ASA) for call handling. Strong customer service skills were also key as positive customer feedback enabled the strengthening of the business relationship between the Service Desk and Signet Head office Show less

• 

  Worldpay

  Oct 2015 - May 2018

  • Senior Sales Executive

    Jul 2016 - May 2018

  • Sales Executive

    Oct 2015 - Jul 2016
• 

  Atos Medical

  Jun 2018 - now

  • Global Salesforce Product Owner

    Aug 2021 - now

  • Customer Care Operations Manager

    Dec 2020 - now

  • Process and Development Lead

    Nov 2019 - Dec 2020

  • Senior Customer Manager

    Dec 2018 - Nov 2019

  • Regional Territory Manager

    Jun 2018 - Dec 2018