Cathy Fisher

Experience

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  Cardiac Life Products

  Nov 2005 - Jul 2011

  Chief Operating Officer

  • Direct and lead day-to-day operations ensuring that service level agreements/expectations are met• Manage team of 10 internal staff including 3 managers and a team of 7 external training professionals• Execute and report company financials • Troubleshoot and provide hardware break fix for defective server and network hardware• Hiring, office reviews and terminating of employees• Develop and enforce general and specific office procedures • Establish systems of digital record-keeping • Troubleshoot and maintain all areas of office procedure; ie. Shipping, invoicing, receivables, sales. • Monitor company’s financial growth through sales forecast, profit/loss expenditures, budgeting.• Sales manager: Provide direction and reporting of sales team, progress reports, forecasts, methods for information gathering and quoting• Increase territory sales from ½ Million to 3.5 Million within 2 years Show less

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  Reliant Community Federal Credit Union

  Jul 2011 - Jun 2016

  Network Administrator

  • Develop and provide regular administration of a role based model for 150 users over 50 systems• Deploy and maintain Footprints Service Core CRM, including setup, design, implementation• Deploy and maintain Footprints Asset Core, including setup and assimilation of current assets• Implement ITIL best practices for incident and change management• Responsible for all aspects of inventory management, including hardware and software• Facilitated a standardized computer image build process, including imaging, sysprep, patching• Setup office network, including running wiring, terminating jacks, setting up switch, patching network cables, reconfigure profiles and permissions• Setup/modify users in Active Directory, MS Exchange and 3rd party business systems• Monitor terminal servers and Citrix servers, problem solving compatibility issues with systems• Perform resolution triage for network security vulnerabilities or intrusions• Administration and monitoring of enterprise server backup system Show less

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  ACM Medical Laboratory

  Jun 2016 - Jan 2022

  Systems Administrator/Project Manager

  Define, implement and continuously improve business processes to increase efficiencies within IT. Manage multiple projects, utilizing a team of 4 administrators, in complex, enterprise-wide and international environment. Recommend, develop and implement infrastructure technology solutions to meet client needs.

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  ACM Medical Laboratory / Drugscan Inc

  Dec 2021 - now

  Information Technology Infrastructure Manager