Gerardo Diermissen

Experience

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  Marina Intercontinental

  Jan 2002 - May 2002

  Port Agent

  • Port Agent for Marina Intercontinental training process only

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  Comercial L T Baroda Nasa Sports

  Aug 2003 - Nov 2003

  Sales Specialist

  • Customer Service and Sales Rep for Nasa Sports on line betting site

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  Sykes Enterprises, Incorporated

  Feb 2004 - Aug 2006

  Customer Service Specialist

  Customer Service Representative• Customer Service and Sales Representative for the following Accounts (Capital One-Ford Credit-Tupperware) • Provide Customers with an outstanding Sales and Customer Service assistance. • Follow Quality guidelines for sales and customers satisfaction. • Meet sales objectives on a month to month basis. • Successful number of achievements on both sales and customer satisfaction.

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  Fujitsu Americas

  Oct 2006 - Mar 2008

  Technical Specialist

  Fujitsu Technical Support Technical Support • Effectively implement technical support for DSL users. • Maintain an outstanding technical support in accordance with Fijitsu Quality guidelines. • Work with the trainers and supervisors to understand upcoming IT Services. • Attend new trainings for software and hardware products.

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  Lapas Medianas Sociedad Graveyard Shift

  Apr 2007 - Aug 2007

  Customer Service

  Customer Service Representative• Customer Service for PayPal Graveyard Shift

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  Stream International

  Dec 2007 - Jan 2008

  Customer Service

  Customer Service• Customer Service training process only

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  Tech Data

  Mar 2008 - Dec 2015

  Inside Account Manager - Software Specialist

  Sofrware specialist en Microsoft, Adobe, Symantec, CA, entre otras marcas.• Responsible for the transition of the Software LA Department from Miami to Costa Rica. • Training my co-workers in Symantec-Adobe-Microsoft-Norton etc. • Training my co-workers in Tech Data’s different systems DCS-One Desk-Siebel-SAP. • Inbound Calls. Outbound Calls. • Inbound Orders and Quotes. • Manage Regular Inbox for quotes and orders. Manage the VIP Inbox only. • Part number creation. • Look for promos with the vendor. • Closing deals with customers (sales). • Order managing• Maintaining sales Average at 100%. • Increasing Sales. • Developing sales with inactive Accounts.Sales Representative for SMB• Responsible for the transition of the Software LA Department from Miami to Costa Rica. • Training my co-workers in Symantec-Adobe-Microsoft-Norton etc. • Training my co-workers in Tech Data’s different systems DCS-One Desk-Siebel-SAP. • Inbound Calls. Outbound Calls. • Inbound Orders and Quotes. • Manage Regular Inbox for quotes and orders. Manage the VIP Inbox only. • Part number creation. • Look for promos with the vendor. • Closing deals with customers (sales). • Order managing• Maintaining sales Average at 100%. • Increasing Sales. • Developing sales with inactive Accounts. Show less

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  Convergys Graveyard Shift

  Dec 2011 - Aug 2012

  Customer Service Representative & Technical Support

  • Customer Service and technical Support Rep for AT &T

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  Ingram Micro

  Jan 2016 - Sept 2018

  Senior Sales Executive

  Desarrollo de negocios multimarca para Centro y Sur América.• Sr Inside Sales for Us Exporters and Central and South America• Proactively looking for new business opportunities• Constantly closing sales at 100% +• Visiting customers in Costa Rica to bring new deals to the table• Assisting trainings for different vendors and technologies.• Managing inventory, promotions and orders.• Developing inactive Accounts.• Developing new accounts.• Inbound and outbound calls.• Increasing sales Show less

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  Microsoft

  Oct 2018 - now

  Account Relationship Manager