Vuyiseka Rawule

Experience

• 

  South Africa Police Service

  Jan 2015 - Apr 2015

  Intern

  Responsible for incoming callsCompiling duty listDistributing emails in various officesFaxing, filling, typingDoing crime statistics

• 

  Elundini Local Municipality

  Nov 2015 - Oct 2016

  IT- System Support learnership simulation

  Doing networking duties

• 

  Hungry Lion

  Feb 2017 - Jul 2017

  General worker
• 

  Cape Innovation and Technology Initiative (CiTi)

  Dec 2019 - now

  Intern
• 

  Younglings Africa

  Feb 2020 - Nov 2020

  Intern
• 

  Welwitschia Primary School

  May 2023 - Sept 2023

  Data Capturer
• 

  RMES (Pty) Ltd

  Nov 2024 - now

  Virtual account manager

  Client Relationship Management:• Build and maintain strong, long-lasting client relationships.• Serve as the primary point of contact for assigned clients.• Conduct regular check-ins and meetings with clients to ensure satisfaction and address any issues.Sales and Revenue Growth:• Identify opportunities to upsell and cross-sell products and services to existing clients.• Develop and implement strategies to achieve sales targets and revenue growth.• Monitor and report on sales performance metrics. Account Planning and Strategy:• Develop comprehensive account plans to meet client needs and business objectives.• Collaborate with internal teams to deliver tailored solutions for clients.• Ensure alignment of account strategies with overall company goals.Problem Resolution:• Address and resolve client issues and complaints promptly.• Coordinate with technical support and other departments to ensure timely resolution of client problems.• Follow up with clients to ensure issues are fully resolved and satisfaction is restored.Communication and Reporting:• Provide regular updates to clients on project status, product updates, and other relevant information.• Prepare and deliver detailed reports on account performance and client feedback.• Maintain accurate records of client interactions and transactions.Leadership and Team Collaboration:• Lead and mentor junior account managers and support staff.• Facilitate team meetings and collaboration sessions to share best practices and strategies.• Foster a positive and productive team environment.Innovation and Creativity:• Develop and implement innovative strategies to enhance client engagement and satisfaction.• Identify and propose process improvements to increase efficiency and effectiveness.• Stay updated on industry trends and best practices to bring fresh ideas to the team. Safeguarding Technology:• Ensure compliance with data security protocols and company policies. Show less