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Olabisi O.

Olabisi O.

Customer Experience

location of Olabisi O.Towson, Maryland, United States

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  • Timeline

  • About me

    Business Analyst: Product & Customer Support at daba with expertise in Customer Insight

  • Education

    • University of Louisville

      2024 - 2024
      Master's degree Business Analytics 4.0

    • University of Lagos

      -
      Bachelor of Science - BS Finance and Financial Management Services

  • Experience

    • Guaranty Trust

      Nov 2016 - Oct 2017
      Customer Experience

      I worked in the Digital Marketing/Customer Relationship Management Unit conferred with the role of marketing firm's products and services, answering inquiries and resolving of complaints.

    • Prunedge

      Oct 2017 - Jun 2018
      Intern: Research and Documentation

      As the Lead: Research and Documentation, I researched, analyzed and synthesized information and data for the firm, offered administrative support to my colleagues and created and maintained database using Microsoft Excel among other functions.

    • CW Real Estate

      Sept 2018 - Sept 2020
      Marketing Manager

      Created monthly statistics reports aiding in business decision-making by analyzing the audience and delivering targeted advertisements and personalized content. Led market research and analytical assistance for all teams.Oversaw all offline, internet, and social media channels, including Instagram, LinkedIn, Facebook, and print marketing, among others. 650% increase in consumer leads due to the development of targeted marketing, a 750% percent rise in sales, and a 2000% increase in followership improved the firm's profitability and visibility. Show less

    • Bongalow

      Sept 2020 - Dec 2021
      Business Operations Lead

      Researched market fit, trends to identify new growth opportunities in the real estate and financing sector.Planned and executed data-driven market expansion initiatives

    • Relsify

      Sept 2021 - Oct 2022
      Investment Analyst/Business Development Manager

    • Daba

      Jan 2022 - now
      Business Analyst: Product & Customer

      Customer Support: Deliver timely and effective assistance to users, resolving inquiries and issues to ensure exceptional customer satisfaction.Product Support: Apply technical expertise to troubleshoot product-related concerns and optimize user experience through proactive problem-solving and user feedback analysis.Collaboration: Serve as a link between customers and product development teams, conveying actionable feedback to drive continuous product improvement and innovation.

  • Licenses & Certifications