Dr Blessing Busola Jegede DVM, MVPH, CIBE

Experience

• 

  Ministry Of Agriculture and Natural Resources Department Of Veterinary Services, Owo, Ondo

  Jun 2015 - Apr 2016

  Resident Veterinary Doctor

  ▪ Conducted antemortem and post-mortem meatinspection▪ Prescribed medications and conducted treatment based ondiscovered symptoms and tests after the patient's examination.

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  Afrimash

  Jun 2018 - Sept 2022

  ● Established a long-term sales team that regularly exceededsales quotas.● Regularly reviewed revenue projections and madeadjustments as necessary.● Revised several inside sales policies that lead to anincrease in company revenue.● Planned and directed staffing, training, and performanceevaluations to develop.● Operational Improvement and control sales and serviceprograms.● Collaborated with the marketing team to devise improvedand effective marketing strategies to increase sales. Show less ● Identified and assessed customers’ needs to achievesatisfaction while building sustainable relationships of trustthrough open and interactive communication.● Managed a team of 5 to 7 associates daily.● Resolved customer complaints and concerns with stronginterpersonal and negotiation skills.● Improved service quality and increased sales by developinga strong knowledge of the company's products and services.● Coached team members on delivering exemplary customerservice: above 95% client satisfaction rating.● Maintained above industry average customer satisfactionrates between 95% and 96% month over month.● Analyzed and monitored performance metrics includingthose from the customer experience survey ultimatelyincreasing the shopping experience by 50%. Show less ● Successfully handled 50+ customers’ accountssimultaneously, without a single complaint from anyaccount holder.● Placated escalated service calls using diplomacy and tact,ensuring that clients' needs are addressed to maintainclient satisfaction, retention, and ongoing business.● Resolved an average of 20 inquiries per day.● Managed a team of 4 associate account managers andcollaborated effectively with virtual customer supportteam members.● Gain a trusted advisor status with every customer throughbringing unmatched value and excellent customer service.Boosted customer retention by 51%. Show less

  • Manager of Inside Sales Department

    Jan 2022 - Sept 2022

  • Head of Customer Experience at Afrimash Company Limited, Ibadan, Oyo

    May 2019 - Jan 2022

  • Lead customer Service Experience

    Jun 2018 - May 2019
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  Afrimash Company Limited

  Feb 2023 - now

  My key responsibilities are: ● Manage Sales, Marketing, Partner experience, and Logistics departments ● Development and implementation of the commercial strategy ● Responsible for the sales and revenue targets ● Performance management for the team (Set OKRs and KPIs) ● Resources allocation for smooth operation ● Approval of leave for the commercial team ● Approval of store credits and refunds ● Analyzing commercial data to extract insight and develop improvement plan ● Facilitation of the weekly commercial meeting ● Represent the Commercial team at the management meeting ● Initiate and implement process improvement plans● Prepare and model financial forecasts for Commercial Operations Show less

  • Head of Commercial Operations

    Jul 2023 - now

  • Sales Manager

    Feb 2023 - now