David Walters

Experience

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  Forum Systems Group

  Jul 2001 - Sept 2005

  Aloha Technical Support Specialist

  Delivered expert support of NCR POS Systems and Aloha Software at on-site restaurant locations throughout San Antonio and Houston areas. Point Of Sale NCR terminal/software installation and configuration for new and existing clients. Troubleshoot & resolved operating issues with equipment such as computers, printers, and NCR point of sale cash register equipment (i.e., terminals, scanners/scales, EFT pin pads). Provided on-site and remote support during on call rotations. Worked with restaurant owners/management to support goals and initiatives. Provided options to reach objectives. Initiated/completed new restaurant cabling, meeting grand opening deadlines Show less

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  Landry's Restaurants

  Sept 2005 - Oct 2006

  Hardware Engineer

  Provided first point of contact for 300+ corporate end users. Provided Aloha/P.O.S. support for 4000 restaurant employees. Supported MS 2000, XP, 98, Server 2003-2008. MS Office 2003-2007Provided break/fix support for corporate and restaurant computers and servers.Troubleshoot & resolved operating issues with equipment such as computers, printers, and NCR point of sale cash register equipment

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  Conestoga-Rovers & Associates (CRA)

  Oct 2006 - Apr 2013

  Windows System Engineer

  Supported MS Office 2003-2010, maintained inventory user hardware, hardware support contracts, and software licensing. Allocated and deployed hardware to new employees. Acquired vendor quotes for hardware and software new purchases. Monitored software patch levels using WSUS. Maintained network printers and provided support. Logged trouble tickets, Active Directory/Exchange Administration; Installed/troubleshooting VMware server. Supports Windows XP, 7, 2003-2008 server; Configured and deployed switches and wireless routers for inter/intra. Served on the Antivirus and Terminal Services Teams. Evaluated and deployed antivirus solution to 3500 workstations/servers.Monitor/Administered the company’s terminal servers as part of a team. Mentored IT interns, provided feedback. Provided first point of contact for 5 executive shareholders, 9 offices, 12 servers (3 VMs), and 300+ employees within Texas, Oklahoma, Kansas, and Nebraska. Show less

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  Wholesale Dealers & Transmission Service

  May 2013 - Apr 2014

  Technology Consultant – Contract

  Provide remote and on-site support to Industry specific software, hardware, and network. Evaluate existing applications, data, hardware and other relevant systems in order to recommend enhancements. Train service employees on industry specific software. Document and create procedures, policies and training documents for employees and staff.Highlights: Designed and implemented office network, Install/Maintain multifunction devices, Install/Configure Mitchell OnDemand billing software.

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  Jones & Carter, Inc.

  Apr 2014 - Dec 2015

  Service Desk Lead & Systems\Network Engineer

  Lead Internal Help Desk Team of six to meet service desk SLAs, decrease downtime of internal clients and increase uptime of servers and workstations. Provide 1st, 2nd and 3rd level support for 500 employees. Developed processes for new hardware and software roll-outs. Respond to various internal system monitoring agents to decrease server downtime. Managed active directory servers. Created and maintained corporate VM solutions. Create vendor relations for increased cost savings on hardware and software contracts. Maintain hardware and software inventories. Maintain corporate backup systems; Appasure\Replay Administered corporate IT ticketing system.(Track-It) Created, documented and enforced corporate IT standards and practices. Participated in weekly/monthly project meetings. Show less

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  BP

  Jan 2016 - Nov 2016

  Technology Specialist (Contractor/Sub-Contractor)

  Large scale technical equipment relocation project and new location technology installation/configuration.

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  CPG/Trans-Canada Pipeline

  Nov 2016 - Dec 2016

  Deskside Support/Remote Support Technician(Contractor/Sub-contractor)

  Contractor deployed to Trans-Canada Pipeline/CPG. Providing large scale IT equipment moves, Deskside,/Remote support during and after company mergers. Provided Desk side and remote support for corporate users during Windows 10 corporate refresh project/company merger.Highlights: • Provide desk side/transition support to Corporate Office• Asset Management

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  Motiva Enterprises LLC

  Jan 2017 - Oct 2017

  Deskside Support (Contractor/Sub-contractor)

  Worked with a team of contractors responsible for imaging/deployment of corporate infrastructure during corporate split, provide remote and on-site support to the Motiva refineries and Gas/Oil distribution sites on the east coast. Highlights: • Provide support for new hardware refresh• Desk side support for Corporate Office during domain change• SCCM Image Maintenance• Asset Management

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  AFGlobal Corporation

  Oct 2017 - Jun 2020

  IT Network/Desktop Support

  Maintained inventory, user hardware, hardware support contracts, and software licensing. Provided 24x7 on-call support to the business unit. Allocated and deployed hardware to new employees. Provided remote support to offices in Midland and Pennsylvania. Acquired vendor quotes for hardware and software new purchases. Maintained network printers and provided support. Logged trouble tickets, active directory/exchange Administration, and configured switches and wireless routers. Participated in large consolidation of company to a new location. Show less